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email clients fail at password

Discussion in 'E-mail Discussion' started by brianx, Aug 29, 2015.

  1. brianx

    brianx Registered

    Aug 29, 2015
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    I have a large number of email accounts with my host who uses a standard cpanel. I am experimenting with different email clients on my PC. None of these have auto configuration scripts available on my cpanel.

    I follow the manual configuration religiously but it never works for any of my email clients - Thunderbird, Mailbird, Everdesk, Postbox etc. Even when they DO connect, they fall over at the password stage.

    When setting up an account in a client, I am asked for a password. Sometimes this has to be the host access password and other times my email access password. I find this very confusing. But trying either fails to work!

    My host said not to use Thunderbird because of issues they identified with it. Any support request to them for other email clients results in boilerplate responses (it is Bluehost).

    Some email clients will autodetect settings for my accounts. But get it wrong every time. The insist on using imap.address whereas the host cpanel says to use or similar. Once my host said not to use SSL/TLS or SSSL other times said it is a must.

    The whole situation is a mess. Bluehost don't seem interested. Can anyone on cpanel enlighten me please?
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    Hello :)

    This is really an issue that your web hosting provider will need to address. You may want to ask them to review /var/log/maillog at the time of your email failure to see what the specific error message is. It's possible the email account is locked out by cPHulk brute force detection.

    Thank you.
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