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Email Completed But Not Received

Discussion in 'E-mail Discussions' started by ramorse, Jul 13, 2015.

  1. ramorse

    ramorse Well-Known Member

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    I am having trouble with one client on one server having sent to some people not being received. I reviewed the thread "Why didn't my email get delivered? or where did my email go?" but can't find anything there that would explain it. Here's an example of the last line of an exim_record of a message sent to charter.net.

    R=lookuphost T=remote_smtp S=4161 H=mx1.charter.net [68.114.188.69] C="250 2.0.0 ptpf1q0022xaCio01tpfZU mail accepted for delivery E0000"
    2015-07-08 10:49:39 1ZCtTV-0002MQ-5U Completed

    Any ideas?


     
  2. dalem

    dalem Well-Known Member
    PartnerNOC

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    Only charter can answer this
     
  3. ramorse

    ramorse Well-Known Member

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    Yeah. I guess so. Their site is impenetrable to me in terms of finding the right entity to contact.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    The log indicates the message was accepted and delivered. You will need to contact Charter as mentioned if the end-user can't find the message in their inbox or SPAM folder.

    Thank you.
     
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