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email delay for 7 days

Discussion in 'E-mail Discussions' started by kimroan, Dec 24, 2002.

  1. kimroan

    kimroan Registered

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    I'm a hosting reseller and soem of my customers report email delay. One even delay 7 days. I check the header of the email and found that it's been arrived on server few seconds later after being sent out but takes 7 days to go into the mailbox on server. My hosting company told me it's a file lock problem and seems not willing to do any thing on it. Are there anyone had similar problem and how can we get it fixed? Thanks.
     
  2. teck

    teck Well-Known Member

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    try delivering the mail from whm (mail queue) and look at the error message.
     
  3. kimroan

    kimroan Registered

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    Teck, thansk for the response. Could you elabrate the details? I 've test it and got an test mail from root. What will I do next?
     
  4. JustinK

    JustinK Well-Known Member

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    You'll need to get your host to do what teck suggested since it's not an option in the reseller WHM.
     
  5. teck

    teck Well-Known Member

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    Sorry, I misread and forgot you're a reseller. You're going to have to contact your host and have them manually deliver the email to see what errors it's giving, if any.
     
  6. kimroan

    kimroan Registered

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    Thanks, I've work with the host for over 3 days. But no any positive respone from them. Maybe change host is a better choice. Thanks for the help.
     
  7. gorgo

    gorgo Well-Known Member

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    Tell them there is an option in WHM under Email that allows them to force deliver anyu messages in the queue
     
  8. Website Rob

    Website Rob Well-Known Member

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    They can also edit the: /usr/sbin/antirelayd file, which is what I did. Works much better now. ;)
     
  9. kimroan

    kimroan Registered

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    Thanks for all you help, better than what I've pay!

    Actually after 1 day of the 7 days email delay, I got another report from another domain which has 16days delay! But my host seems still did not have some good reason for this. I'm reaaly disaponted with them and may go to WHT to find some new venders.

    Anyone know a good VPS? Maybe if I can control every aspect then I can do it by myself or listening to all your great help.

    What a bad Christmas day for me!
     
  10. hostmedic

    hostmedic Well-Known Member

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    file edit?


    what are we looking for in this file ?

    thanks
     
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