kimroan

Registered
Dec 12, 2001
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I'm a hosting reseller and soem of my customers report email delay. One even delay 7 days. I check the header of the email and found that it's been arrived on server few seconds later after being sent out but takes 7 days to go into the mailbox on server. My hosting company told me it's a file lock problem and seems not willing to do any thing on it. Are there anyone had similar problem and how can we get it fixed? Thanks.
 

teck

Well-Known Member
Aug 10, 2001
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try delivering the mail from whm (mail queue) and look at the error message.
 

kimroan

Registered
Dec 12, 2001
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Teck, thansk for the response. Could you elabrate the details? I 've test it and got an test mail from root. What will I do next?
 

JustinK

Well-Known Member
Sep 4, 2001
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You'll need to get your host to do what teck suggested since it's not an option in the reseller WHM.
 

teck

Well-Known Member
Aug 10, 2001
164
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316
Sorry, I misread and forgot you're a reseller. You're going to have to contact your host and have them manually deliver the email to see what errors it's giving, if any.
 

kimroan

Registered
Dec 12, 2001
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Thanks, I've work with the host for over 3 days. But no any positive respone from them. Maybe change host is a better choice. Thanks for the help.
 

gorgo

Well-Known Member
Jan 9, 2002
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Tell them there is an option in WHM under Email that allows them to force deliver anyu messages in the queue
 

Website Rob

Well-Known Member
Mar 23, 2002
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Alberta, Canada
cPanel Access Level
Root Administrator
They can also edit the: /usr/sbin/antirelayd file, which is what I did. Works much better now. ;)
 

kimroan

Registered
Dec 12, 2001
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Thanks for all you help, better than what I've pay!

Actually after 1 day of the 7 days email delay, I got another report from another domain which has 16days delay! But my host seems still did not have some good reason for this. I'm reaaly disaponted with them and may go to WHT to find some new venders.

Anyone know a good VPS? Maybe if I can control every aspect then I can do it by myself or listening to all your great help.

What a bad Christmas day for me!