Email Deliverability Issue

[kartick35]

can anyone suggest what to do ,,

REVERSE DNS (PTR) PROBLEMS EXIST
The system uses an alternate HELO of “47-113-201-241.cprapid.com” when sending mail from the “sumenedu.com” domain.
The system sends “abcd.com”’s outgoing email from the “x.x.x.x” IP address. The only PTR value for this IP address must be “x-x-x-x.cprapid.com”. This is the name that this server sends with SMTP’s “HELO” command to send “abcd.com”’s outgoing email.
1 unexpected PTR value exists for this IP address:

• abcd.com

To fix this problem, contact your system administrator and request that they replace all PTR records for “x.x.x.x.in-addr.arpa” with the following record at “rdns1.alidns.com” and “rdns2.alidns.com”:
Suggested “PTR” (PTR) Record PTR

 

[cPRex]

Hey there! It sounds like the first thing you may want to resolve is to setup a permanent hostname on the machine so you aren't using the cprapid.com domain name. We have a guide on changing the hostname here:

Change Hostname | cPanel & WHM Documentation

This interface allows you to change your server's hostname.

docs.cpanel.net

Once that is done, can you make sure the reverse DNS is setup properly at the hosting provider? After that, I would expect the message on that page to change.

 

[kartick35]

Hey there! It sounds like the first thing you may want to resolve is to setup a permanent hostname on the machine so you aren't using the cprapid.com domain name. We have a guide on changing the hostname here:

Change Hostname | cPanel & WHM Documentation

This interface allows you to change your server's hostname.

docs.cpanel.net

Once that is done, can you make sure the reverse DNS is setup properly at the hosting provider? After that, I would expect the message on that page to change.

Thanks fyr

so 1st need to change host name of server current name is 47-113-201-241.cprapid.com ?
i am facing same to another server

 

[cPRex]

That's exactly correct - I would start by making sure the hostname is valid and pointing to a domain you control.