Email Deliverability Issue

kartick35

Registered
Dec 23, 2020
2
0
1
Kolkata
cPanel Access Level
Root Administrator
can anyone suggest what to do ,,

REVERSE DNS (PTR) PROBLEMS EXIST
The system uses an alternate HELO of “47-113-201-241.cprapid.com” when sending mail from the “sumenedu.com” domain.
The system sends “abcd.com”’s outgoing email from the “x.x.x.x” IP address. The only PTR value for this IP address must be “x-x-x-x.cprapid.com”. This is the name that this server sends with SMTP’s “HELO” command to send “abcd.com”’s outgoing email.
1 unexpected PTR value exists for this IP address:
  • abcd.com
To fix this problem, contact your system administrator and request that they replace all PTR records for “x.x.x.x.in-addr.arpa” with the following record at “rdns1.alidns.com” and “rdns2.alidns.com”:
Suggested “PTR” (PTR) Record PTR
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
4,357
545
273
cPanel Access Level
Root Administrator
Hey there! It sounds like the first thing you may want to resolve is to setup a permanent hostname on the machine so you aren't using the cprapid.com domain name. We have a guide on changing the hostname here:


Once that is done, can you make sure the reverse DNS is setup properly at the hosting provider? After that, I would expect the message on that page to change.
 

kartick35

Registered
Dec 23, 2020
2
0
1
Kolkata
cPanel Access Level
Root Administrator
Hey there! It sounds like the first thing you may want to resolve is to setup a permanent hostname on the machine so you aren't using the cprapid.com domain name. We have a guide on changing the hostname here:


Once that is done, can you make sure the reverse DNS is setup properly at the hosting provider? After that, I would expect the message on that page to change.
Thanks fyr

so 1st need to change host name of server current name is 47-113-201-241.cprapid.com ?
i am facing same to another server