Email Deliverability report incorrect

texilee

Registered
Feb 26, 2019
1
0
1
italy
cPanel Access Level
DataCenter Provider
Hi,

I can't understand what is the problem about incorrect reported dns records. The domain is the server FQDN

PTR and both DKIM and SPF records are published, from the server console i can "dig" them correctly

Code:
[[email protected] ~]# dig +short  -x xxx.212.167.xxx
kokokoko.domain.com.

[[email protected] ~]# dig +short txt kokokoko.domain.com.
"v=spf1 +mx +a +ip4:xxx.212.167.xxx ~all"

[[email protected] ~]# dig +short txt default._domainkey.kokokoko.domain.com.
"v=DKIM1\; k=rsa\; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAnrfwSd8pIDuiDtRDty18TLToNxq3+Fu9bQCouMgqsYFcIW31c1HnLNg1354+b9kF4V9YgYwo4IpS8vh/SRlkMDxuJzlzAmTd+XtU1+1fWbb0rCyvCnGPCE+G82XTj/M0ywuMcp7sF" "oaV4/ls76Iu3BvPQSU2sJEe78bUPFjbt2y0BqyzVyp58/UWyr5qd86sGv/LWMduA1oDIu6XDJfB6aTvwpB7MOv0uxggXY8yCsh/mnCaI8wbn7RYfH+9NI1m9867GrFDjY3BjC2NBS2msW8wQpSJNHYCSfqnBjfsdNT+sdomaCIZiaGlFoYrhOZL0mfslOhynxTQIDAQAB\;"
I also recorded dns raw traffic thanks to tcpcump, no queries about kokokoko.domain.com. are performed during this check. There is not a local dns zone about kokokoko.domain.com, so the query should be performed using external dns server

How/Where can I debug what the Email Deliverability procedure is doing ?

Is it mandatory to setup a local dns zone about the server FQDN ?

Thanks

ET
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,227
463
Hello @texilee,

Can you open a support ticket so we can take a closer look at your system and verify if there are any issues with the Email Deliverability feature? You can post the ticket number here and I'll link this thread to it.

Thank you.