Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

eMail delivery after Restore

Discussion in 'E-mail Discussions' started by iamSR, Apr 18, 2016.

  1. iamSR

    iamSR Member

    Joined:
    Aug 14, 2014
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Recently one of my sites had issues so I use a previous backup to restore it in whm.

    The problem I have has since the restore is that as well as new emails I receive old emails from the restored account. They do not show up in any folder in web mail but keep getting delivered, they are all from the same date 23/3/2016 and regardless of downloading or deleting they just keep arriving.

    Where can I delete these mails from please?

    Steve.

    Screenshot email.png
     
    #1 iamSR, Apr 18, 2016
  2. iamSR

    iamSR Member

    Joined:
    Aug 14, 2014
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    I need to add, after the last few days of email dated 23/3/2016 I have just started to receive some dated 24/3/2016. It's currently 18/4/2016
     
    #2 iamSR, Apr 18, 2016
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    38,658
    Likes Received:
    1,427
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    You can see if the email is stored on the server by browsing to the following directory:

    /home/$username/mail/$domain/

    Review the directories within it to determine if want to remove any of them from the server.

    Thank you.
     
    #3 cPanelMichael, Apr 18, 2016
  4. iamSR

    iamSR Member

    Joined:
    Aug 14, 2014
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    The New and Tmp folders are empty and the Cur folder shows all the mail in the last 24 hours (ish) as expected. However mailwasher is showing email from the 28/3/16 as well as what's expected.

    These are the other files in that folder... Can they be deleted with the older timestamps?


    Screenshot 2016-04-22 10.00.04.png
     
    #4 iamSR, Apr 22, 2016
  5. ssfred

    ssfred Well-Known Member

    Joined:
    Jan 6, 2012
    Messages:
    64
    Likes Received:
    4
    Trophy Points:
    58
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello
    I assume that you experience the issue in your mail client. Multiple downloads of the same mail can happen if the "lock" file of mail client is corrupted. Closing and Reopening of the application fixes the issue in majority of the cases. Some times you may need to manually remove the file and then reopen the application.
     
    #5 ssfred, Apr 23, 2016
  6. iamSR

    iamSR Member

    Joined:
    Aug 14, 2014
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    They keep appearing in Mailwasher now with newer but still old dates, and its mail I remember reading few weeks ago. When downloaded to outlook the old duplicate mails appear to be ignored and no longer show in mailwasher.

    This problem only occurs for the account that was restored via whm, all other accounts are fine.
     
    #6 iamSR, Apr 27, 2016
  7. iamSR

    iamSR Member

    Joined:
    Aug 14, 2014
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Also just tested with a mail in mailwasher from 1/4/16, found it still in my inbox in outlook so deleted it. Then send and receive, it vanished from mailwasher but did not come back into outlook, either dated the 1st or today.
     
    #7 iamSR, Apr 27, 2016
  8. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    38,658
    Likes Received:
    1,427
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Would you mind opening a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
    #8 cPanelMichael, May 4, 2016
(You must log in or sign up to post here.)
Loading...
Similar Threads - eMail delivery Restore
  1. WorkinOnIt

    Failed delivery email from twitter

    WorkinOnIt, Oct 3, 2017, in forum: E-mail Discussions
    Replies:
    9
    Views:
    102
    Infopro
    Oct 4, 2017
  2. Mihaigogo

    Mail delivery report after sent email?

    Mihaigogo, Aug 4, 2017, in forum: E-mail Discussions
    Replies:
    1
    Views:
    168
    cPanelMichael
    Aug 4, 2017
  3. osirion

    Email Filtering before delivery

    osirion, Aug 3, 2017, in forum: E-mail Discussions
    Replies:
    4
    Views:
    159
    osirion
    Aug 3, 2017
  4. Sattar

    Track Delivery for secondary email accounts.

    Sattar, Jul 7, 2017, in forum: E-mail Discussions
    Replies:
    3
    Views:
    181
    cPanelMichael
    Jul 7, 2017
  5. SCott Galambos

    Track Delivery missing emails?

    SCott Galambos, Jun 14, 2017, in forum: E-mail Discussions
    Replies:
    2
    Views:
    173
    SCott Galambos
    Jun 14, 2017

Share This Page