Email delivery to all server accounts fails

Astoria

Member
Jan 12, 2006
5
0
151
External email delivery to all server accounts fails

On a dedicated server running Whm/Cpanel/linux

When I send an email from an external account (ISP email account) to the mailboxes on my server, it is not delivered. After a long delay I get back the following message at the sending account:

Delivery to the following recipient failed permanently:

([email protected])

Technical details of permanent failure:
TEMP_FAILURE: Could not initiate SMTP conversation with any hosts:
[(myserver) (1): Connection timed out]


I can send mail internally on the server, and I can send mail from the server to outside addresses.

Can anyone suggest what I should do to figure out what is wrong and fix? I've done keyword googles on the error message, and searched this forum and not turned up anything that seemed to work.

Thanks
 
Last edited:

chirpy

Well-Known Member
Verifed Vendor
Jun 15, 2002
13,462
25
473
Go on, have a guess
You need to tail the exim_mainlog (usually in /var/log/exim_mainlog) and then send in an email and watch what happens. If there's nothing in the log, then the email isn't reaching the server which would suggest DNS problems.
 

Astoria

Member
Jan 12, 2006
5
0
151
Nothing appears in log

If there's nothing in the log, then the email isn't reaching the server which would suggest DNS problems.
Thanks for your reply. I did as you suggested and this seems to be the case.
Regards