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Email/DNS Editing send mail location Failure

Discussion in 'E-mail Discussion' started by Visionary Communications, Jul 19, 2016.

  1. Visionary Communications

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    I am seeing this error when trying to set this domain to automatically detect configuration
    in the Edit MX Entry section. It is currently set to use Local Mail Exchanger. I see the below error
    when trying to change this setting to any of the options. We are not using the DNS or Email
    functions of the server. This is all pointed elsewhere any advice on getting this set or even
    if it is necessary given that we are not using the DNS or Email functions on the server.
    Thank you for any advice.

    MX Entry Editor

    Saved MX for zone example.com.db

    Looking at writing to : [example.com]
    example.com0ok: Added Record


    Writing zone files.......[example.com]...Failed to change serial number for example.com.
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Hello,

    You can delete and recreate the DNS zone if you have no local records to preserve (if the DNS is hosted externally without the use of the clustering feature):

    "WHM >> DNS Functions >> Delete a DNS Zone"
    "WHM >> DNS Functions >> Add a DNS Zone"

    This should correct the issue with the zone that's preventing it from loading. Also, to note, you can manually remove the domain name from /etc/localdomains and place it in the /etc/remotedomains file if you want to ensure local email is routed to the remote mail server.

    Thank you.
     
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  3. Visionary Communications

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    Thank you that put me on the right track to fix this.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    I'm happy to see you were able to address the issue. Thank you for updating us with the outcome.
     
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