SOLVED Email does not synchronize

Operating System & Version
CENTOS 8.3 kvm
cPanel & WHM Version
v96.0.0

joaocosta

Member
Apr 17, 2021
15
3
3
FZZ - Portugal
cPanel Access Level
Reseller Owner
I have noticed an error in some email accounts linked by IMAP.
The email is sent, but it does not synchronize with the server and other email accounts, configured in the same way, it does not have this error.
Is it a problem with folder or file permissions?