Email Does Not Working After Transferring Between WHM Servers

[Steve Kessler]

I have email configured and working on one WHM server. The only thing I host on WHM at this time is the email. I used the WHM transfer tool to bring the email over to my new WHM server. Now I get "This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:"

Any idea why this is happening? The transfer said it came over correctly and the accounts are listing in cPanel.

Thanks,
Steve

 

[Infopro]

Did you update the DNS for the domain?

 

[Steve Kessler]

Yes, I updated the DNS. The error message is coming from the new server.

Thanks,
Steve

 

[cPanelMichael]

Hello,

Try reviewing /var/log/exim_mainlog or /var/log/exim_rejectlog to get a better idea of why the messages fail. You can search for a specific email address with a command such as:

exigrep [email protected] /var/log/exim_mainlog

Thank you.

 

[Steve Kessler]

With the command I get no results.


Thanks,
Steve

 

[Steve Kessler]

I just figured out that no mail is working on the system. Another account I migrated over also is not working.

Thanks,
Steve

 

[cPanelMichael]

Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[Steve Kessler]

Your Request id is: 6252977.

 

[cPanelMichael]

To update, it looks like adding the hostname to the /etc/localdomains file addressed the issue.

Thank you.

 

[ruzbehraja]

Now I get "This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:"

What is the full error message?

In the Edit DNS options have you set the option:

- Local Mail Exchanger