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Email doesn't reach the inbox

Discussion in 'E-mail Discussion' started by LeMoreM, Oct 26, 2016.

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  1. LeMoreM

    LeMoreM Registered

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    Hi,

    I'm having trouble to figure out why my e-mail from say server1 doesn't reach the inbox of a customer that has his mail/mx on another server, but the domain is also on server1 (mine).

    I only host the website and dns+mail is external. I have DNS records on my server1 for this domain. I think it auto filled it. Here it says that MX is the head domain, but would the solution be that i change MX DNS record on server1 to the external server to solve this problem? Or should i delete the all but the A-records (for the website) from the server1, because it's only for the website?
     
    #1 LeMoreM, Oct 26, 2016
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    #2 cPanelMichael, Oct 27, 2016
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