Email doesn't reach the inbox

LeMoreM · Oct 26, 2016

Hi,

I'm having trouble to figure out why my e-mail from say server1 doesn't reach the inbox of a customer that has his mail/mx on another server, but the domain is also on server1 (mine).

I only host the website and dns+mail is external. I have DNS records on my server1 for this domain. I think it auto filled it. Here it says that MX is the head domain, but would the solution be that i change MX DNS record on server1 to the external server to solve this problem? Or should i delete the all but the A-records (for the website) from the server1, because it's only for the website?

cPanelMichael · Oct 27, 2016

Hello,

Ensure you select "Remote Mail Exchanger" under the "Email Routing" settings for this domain name via:

"WHM >> DNS Functions >> Edit MX Entry"

This feature is documented at:

Edit MX Entry - Documentation - cPanel Documentation

Thank you.

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cPanelMichael Forums Analyst
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SOLVED Email Filter doesn't work

if email account doesn't exist, prevent outgoing

Root forward to locally forwarded email "user doesn't exist" despite forward working

Filtering emails "Any Header" doesn't check all headers

Exim doesn't send emails from the account's dedicated IP address

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Email doesn't reach the inbox

LeMoreM Registered

cPanelMichael Forums Analyst Staff Member

SOLVED Email Filter doesn't work

if email account doesn't exist, prevent outgoing

Root forward to locally forwarded email "user doesn't exist" despite forward working

Filtering emails "Any Header" doesn't check all headers

Exim doesn't send emails from the account's dedicated IP address

Share This Page

cPanelMichael Forums Analyst
Staff Member