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Email, domain not working after change user account name.

Discussion in 'General Discussion' started by bear410hk, Oct 15, 2017.

  1. bear410hk

    bear410hk Registered

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    HI All,

    we are not a seller, we just buy a VPS and installed a WHM and create a hosts(only one) in WHM because we just have an one IP address.

    the problem is, we have a zyx.co domain and working at WHM. but my boss just buy a new domain zyx.com and want to change it from zyx.co > zyx.com.

    I change the accout name from zyx.co to zyx.com to fit my boss request and browser zyx.com is ok. but the email function got a problem. the email was created by cpanel. I think after change the name of account also affect the email.

    we can send mail to gmail and it display xxx@zyx.com but if we reply it will show can not find and @zyx.com.

    I had add mx and mail record in zyx.com DNS. Does it have any method to make zyx.com can received and send email normally ?

    Also, I would like to make the other domain abc.com to zyx.com but it always show up a default page.

    Thanks a lot , I'm new in the WHM. Thanks
     
  2. RadWebHosting

    RadWebHosting Active Member

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    Twitter:
    You may want to open a ticket with cPanel, as there may be some vocabulary differences between what you are suggesting and what is used globally for cPanel documentation. This could cause further confusion and may lead to additional issues.
     
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  3. bear410hk

    bear410hk Registered

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    Thanks for your reply.
    Because the email and domain redirect problem, I just roll back to a zyx.co (juts change back account name and nameserver in WHM) but my email still can't receive any email from outside but it can send to gmail, in gmail I reply seem normal(at last gmail didn't show me can not find zyx.co) but I didn't receive any mail from gmail.
     
  4. cPWilliamL

    cPWilliamL cP Technical Analyst II
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    Hi,

    As RadWebHosting said, opening a ticket with us directly(see my signature) will provide you with the best support as we can check the issue directly. I've tried to replicate your issue in a test environment but I found the email addresses were properly replicated to the new domain name. The issue is likely stemming from the MX records not pointing correctly, but there could be a few different causes.

    A default page is shown when the domain doesn't exist in the server or the domain resolves to the wrong IP. We're you trying to park 'abc.com' on 'zyx.com'?
    Park a Domain - Documentation - cPanel Documentation
     
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