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email = dropped connection

Discussion in 'E-mail Discussions' started by Devil Inside, Sep 6, 2004.

  1. Devil Inside

    Devil Inside Well-Known Member

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    Hello!

    I have a client who's connection is continually being dropped when checkingh is mail. He says he does not have this problem with any other email account hosted elsewhere. However, he's also the only one having this problem on a server with 300 clients.

    Any ideas as to what may be the cause?

    Thanks!
     
  2. chirpy

    chirpy Well-Known Member

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    Whenever I've come across this it is nearly always a large email in their inbox (>1mb) and their internet connection simply times out.
     
  3. Devil Inside

    Devil Inside Well-Known Member

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    ooh yeah - forgot to mention that. He did say he was downloading many large emails over a dialup connection. However, again, not having a problem doing the same thing with other email providers.

    So, I got to thinking perhaps it was an exim setting I may be overlooking...
     
  4. chirpy

    chirpy Well-Known Member

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    It's nothing to do with exim - that's for SMTP only. The POP3 server is called cppop and that is what handles email retrieval over POP3. There aren't any settings on it that would affect the problem and since it is only one person you can almost always put it down to their internet connection.
     
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