Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

email = dropped connection

Discussion in 'E-mail Discussion' started by Devil Inside, Sep 6, 2004.

  1. Devil Inside

    Devil Inside Well-Known Member

    Joined:
    Apr 4, 2003
    Messages:
    277
    Likes Received:
    0
    Trophy Points:
    166
    Hello!

    I have a client who's connection is continually being dropped when checkingh is mail. He says he does not have this problem with any other email account hosted elsewhere. However, he's also the only one having this problem on a server with 300 clients.

    Any ideas as to what may be the cause?

    Thanks!
     
  2. chirpy

    chirpy Well-Known Member

    Joined:
    Jun 15, 2002
    Messages:
    13,460
    Likes Received:
    21
    Trophy Points:
    463
    Location:
    Go on, have a guess
    Whenever I've come across this it is nearly always a large email in their inbox (>1mb) and their internet connection simply times out.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. Devil Inside

    Devil Inside Well-Known Member

    Joined:
    Apr 4, 2003
    Messages:
    277
    Likes Received:
    0
    Trophy Points:
    166
    ooh yeah - forgot to mention that. He did say he was downloading many large emails over a dialup connection. However, again, not having a problem doing the same thing with other email providers.

    So, I got to thinking perhaps it was an exim setting I may be overlooking...
     
  4. chirpy

    chirpy Well-Known Member

    Joined:
    Jun 15, 2002
    Messages:
    13,460
    Likes Received:
    21
    Trophy Points:
    463
    Location:
    Go on, have a guess
    It's nothing to do with exim - that's for SMTP only. The POP3 server is called cppop and that is what handles email retrieval over POP3. There aren't any settings on it that would affect the problem and since it is only one person you can almost always put it down to their internet connection.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice