loveday119

Registered
May 9, 2022
1
0
0
usa
cPanel Access Level
DataCenter Provider
hello... im new with cpanel
so I'm having issues with login into my mail
i cant login into my webmail account
keep showing SITE CANT BE REACHED TOOK TOO LONG TO RESPOND
 
Last edited:

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
11,032
1,741
363
cPanel Access Level
Root Administrator
Hey there! It sounds like you've purchase a shared cPanel hosting plan from a provider, and you don't have root access to the machine - is that correct? If so, you'd want to contact that provider directly to ensure the host and domain name is properly configured to handle email.

A "site can't be reached" error is typically a DNS problem with the domain or a misconfiguration on the server itself.