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Email filtering - deliver to folder: Inbox?

Discussion in 'E-mail Discussions' started by Paul Hartman, Feb 22, 2016.

  1. Paul Hartman

    Paul Hartman Registered

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    A recent cPanel upgrade has removed the option to Deliver to Folder: Inbox. How can I get that feature back?

    Details: My client wants to forward email to a list of addresses in other domains and also keep a copy of the email in the Inbox. If I set up simple Forwarders then some spam gets forwarded also. So I want to use User Filters: If not spam, then redirect to address1, address2, address3, deliver to Inbox.

    I had this setup and working months ago but now I can't select Inbox from the drop-down destination list when I select Deliver to Folder.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Is this account assigned the "Paper Lantern" theme? If so, when adding the filter rule, you should see an icon titled "Browse" when choosing the "Deliver to Folder" option.

    Thank you.
     
  3. Paul Hartman

    Paul Hartman Registered

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    No, it's using "Bluehost" theme. I have no Browse icon when adding the filter rule. For "Deliver to Folder" I have a drop-down list that has Drafts, Junk, Sent, Trash. No Inbox in the list.
     
  4. Paul Hartman

    Paul Hartman Registered

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    I forgot to mention -- this is the master account on a VPS. The other accounts do use the Paper Lantern theme.
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    I suggest switching the theme on this account to Paper Lantern, as it's likely an issue with your custom theme:

    Modify an Account - Documentation - cPanel Documentation

    Thank you.
     
  6. Paul Hartman

    Paul Hartman Registered

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    The problem turned out to be a WHM update broke Bluehost's custom cPanel theme. I switched the account to use Paper Lantern and I can now create Email Filters that deliver to the Inbox.

    Thanks to everyone for your replies. Getting me on the right track (cPanel theme) helped immensely.
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
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