Email Filtering Problems

[neil154]

My ISP is Inmotionhosting.com and they are useless when it comes to tech support so I am hoping that you might be able to help me.

I have setup numerous email filters and yest email that should fail gets to my inbox. I have done a copy and paste to test the filter test and it says that the email should have failed and been rejected but yet I am getting it. For example I have a filter which says if the body contains "13876 SW" the email should be rejected yet in the last 2 days I have received at least 4 or 5 emails with "13876 SW". Again the test says it should have failed. BTW the email have "13876 SW" as text and not hyperlink.

Does anyone have a suggestions?

 

[neil154]

I am continuing to get numerous emails from this same spammer with the "13876 SW" and they are getting thru the filter.

Does anyone have a reason for this and how I can get them bounced based on a filter

 

[cPanelMichael]

Hello

Could you check with your hosting provider and have them review /var/log/exim_mainlog to review the entries for those emails? It's really an issue that requires root access to troubleshoot.

Thank you.

 

[neil154]

Hello

Could you have check with your hosting provider and have them review /var/log/exim_mainlog to review the entries for those emails? It's really an issue that requires root access to troubleshoot.

Thank you.

I appreciate your suggestion but you obviously have not dealt with Inmotionhosting.com. They just don't want to help. I have had many issues with email and they just tell me that cPanel is not perfect and "things get thru" or they tell me they do not know the answer. When I have suggested that they have various tools (like the one you have suggested) they ignore me or tell me they do not have access to it.

The bottom line is that Inmotionhosting.com is useless and I will be switching from them when my contract is up.

 

[cPanelMichael]

The filter you referenced should work as intended. You may want to try using just "13876" to see if that makes a difference (without the quotes). It's difficult to determine why it might not be working without root access to the server to investigate.

Thank you.

 

[neil154]

The filter you referenced should work as intended. You may want to try using just "13876" to see if that makes a difference (without the quotes). It's difficult to determine why it might not be working without root access to the server to investigate.

Thank you.

Thanks for your suggestion but this is not the only filter which has failed and in each case my ISP (inmotionhosting.com) just tells me they do not know why and cPanel is not perfect.

At this point I have given up and when my contract is up with ISP I will be searching for a new one.