Email filters from transferred cPanel account Copies not moves email

marvinj920

Registered
Sep 28, 2022
1
0
1
United States
cPanel Access Level
Root Administrator
I successfully transferred several accounts from my old server to my new one. Even the user email filters transferred. These filters also work. However, they seem to simply copy the email to their desired location. The original is still sitting in the inbox.

Is this a feature, not a bug? Or a setting I'm missing? Or do I need to re-create all of my filters?

Thanks,
Marvin J
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
12,499
1,971
363
cPanel Access Level
Root Administrator
Hey there! I would expect filters to work as they did on the previous machine as those are just plain text files that get transferred over. We would need to examine the filter in question to determine why that behavior is happening.

Since this is easily reproducible, you could create a ticket with our support team so we can check the behavior. You could also check the mail logs at /var/log/exim_mainlog to see if there is anything obviously wrong happening with the filters for a particular email that has been handled.