A problem has just appeared on a server we've run smoothly for the past few years, and which hasn't previously exhibited this issue.
Here's the deal:
A user configures an email 'forward' from his Control Panel. Any email handled by this forwarder apparently shows the static Planet IP address, rather than the fully-qualified name of the server.
For example, mail sent directly from this server shows it as originating from:
Received: from [69.93.217.34] (helo=enterprise.cahabahosting.com)
Which is correct and allows this mail to pass reverseDNS and A record checks.
However, mail sent automatically as a result of an email forward, configured from Control Panel, shows it originating as:
22.d9.5d45.static.theplanet.com
which of course fails reverse DNS tests:
Cannot resolve A record for 22.d9.5d45.static.theplanet.com
Any idea how to resolve this new issue?
Is this a bug in the email 'forward' feature of Control Panel?
This particular server is running WHM 11.23.2 cPanel 11.23.6-S27698
Thanks in advance! // Bill
Here's the deal:
A user configures an email 'forward' from his Control Panel. Any email handled by this forwarder apparently shows the static Planet IP address, rather than the fully-qualified name of the server.
For example, mail sent directly from this server shows it as originating from:
Received: from [69.93.217.34] (helo=enterprise.cahabahosting.com)
Which is correct and allows this mail to pass reverseDNS and A record checks.
However, mail sent automatically as a result of an email forward, configured from Control Panel, shows it originating as:
22.d9.5d45.static.theplanet.com
which of course fails reverse DNS tests:
Cannot resolve A record for 22.d9.5d45.static.theplanet.com
Any idea how to resolve this new issue?
Is this a bug in the email 'forward' feature of Control Panel?
This particular server is running WHM 11.23.2 cPanel 11.23.6-S27698
Thanks in advance! // Bill