Email forwarders doesn't work

sadistiko

Member
Oct 31, 2011
23
0
51
cPanel Access Level
Root Administrator
My clients doesn't have email accounts on their hosting, only forwarders that forward tree emails to one gmail account. (We made it like this because they had problems with overflowed inboxes.

THey only have forwarders (not email accounts on server) to one gmail account. But few days before it was stop to work.
I tried this command

# tail -fvn0 /var/log/exim_mainlog
to get real time monitor and if I try to send some email to one of their emails (that must forward to gmail) I got this result:

2013-07-03 19:28:55 1UuQrP-000696-I7 SMTP connection outbound 1372872535 1UuQrP-000696-I7 adpgroup.hr [email protected]
2013-07-03 19:28:55 SMTP connection from 5-43-176-28.dsl.optinet.hr ([10.46.***.***]) [5.43.***.***]:53289 closed by QUIT
2013-07-03 19:28:55 1UuQrP-000696-I7 => alticom <[email protected]> R=archive_outgoing_email T=archiver_outgoing
I'm not sure what this means. Is there some error or not?

If we try to send emails to some email on alticom.hr (domain of my client) he does not get them forwarded to gmail. But direct sending to gmail works without problem.
 

MaestriaNick

Well-Known Member
Aug 6, 2008
159
3
68
directly sending mail from server to gmail too works fine ?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Hello :)

Try sending an email to one of the forwarded email addresses from a test server (.e.g. Yahoo, Hotmail). Then, use the following command to see the output of this message in the Exim log file. EX:

Code:
# exigrep [email protected] /var/log/exim_mainlog
Let us know the output of this command.

Thank you.
 

sadistiko

Member
Oct 31, 2011
23
0
51
cPanel Access Level
Root Administrator
Here is output

Code:
[email protected] [~]# exigrep [email protected] /var/log/exim_mainlog
2013-07-04 23:22:52 1UuqzM-0000r3-Dk H=mail-oa0-f52.google.com [209.85.xx.xx]:56062 Warning: Message has been scanned: no virus or other harmful content was found
2013-07-04 23:22:52 1UuqzM-0000r3-Dk <= [email protected] H=mail-oa0-f52.google.com [209.85.xx.xx]:56062 P=esmtps X=TLSv1:RC4-SHA:128 S=1752 [email protected]l.com T="test najnoviji" for [email protected]
2013-07-04 23:22:52 1UuqzM-0000r3-Dk check_mail_permissions could not determine the sender domain [routed_domain=gmail.com message_exim_id=1UuqzM-0000r3-Dk sender_host_address=209.85.xx.xx recipients_count=1]
2013-07-04 23:22:52 1UuqzM-0000r3-Dk ** [email protected] <[email protected]> R=lookuphost T=remote_smtp: retry time not reached for any host after a long failure period
2013-07-04 23:22:52 1UuqzM-0000r3-Dk Completed

+++ 1UuqzM-0000rF-LZ has not completed +++
2013-07-04 23:22:52 1UuqzM-0000rF-LZ <= <> R=1UuqzM-0000r3-Dk U=mailnull P=local S=2665 T="Mail delivery failed: returning message to sender" for [email protected]
2013-07-04 23:22:52 1UuqzM-0000rF-LZ ** [email protected] R=dkim_lookuphost T=dkim_remote_smtp: retry time not reached for any host after a long failure period
2013-07-04 23:22:52 1UuqzM-0000rF-LZ Frozen (delivery error message)
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
It's possible there is a firewall or network filter enabled that is blocking connections from your server to GMail. You can try testing this with a command such as:

Code:
# telnet gmail-smtp-in.l.google.com 25
Thank you.