SOLVED Email -> Forwarders -> Trace Doesn't Work In 82.0.7?

linux4me2

Well-Known Member
Aug 21, 2015
240
64
28
USA
cPanel Access Level
Root Administrator
I was working on an issue with an email forwarder, and noticed that if in a cPanel account I go Email -> Forwarders and click on the Trace link for a forwarder I am taken to a Track Delivery page, but there's no output other than "Go Back." There are no javascript errors on the page. Email Deliverability is valid for the domain. Email routing is set to "Auto" (local). I tried forwarders that forward to both local and 3rd party domains, and the results are the same; i.e., no output on the resulting page.

It's not a big deal because Email -> Track Delivery still works, so I can check a forwarder there. I'm just curious what happened to the "Trace" links.
 

linux4me2

Well-Known Member
Aug 21, 2015
240
64
28
USA
cPanel Access Level
Root Administrator
Hi cPanelMichael,

There is no output to /usr/local/cpanel/logs/error_log when I click the "Trace" link. The account is using the default Paper Lantern theme.
 

linux4me2

Well-Known Member
Aug 21, 2015
240
64
28
USA
cPanel Access Level
Root Administrator
This issue has been resolved:

"The issue was that the "Email Delivery Route (deprecated)" feature was unchecked in the default feature list used by the Standard package associated with the "username" account. As a result, the forwarder-trace function displayed a blank page.

To address this issue, [the cPanel employee] checked the box for the "Email Delivery Route (deprecated)" feature in the default feature list on the page at Home »Packages »Feature Manager »Edit Feature List in WHM. I then verified that tracing the forwarders now displays the image path."

You can mark this one solved. Thanks!
 
  • Like
Reactions: cPanelMichael