Email forwarding by domain

EPCal

Registered
Aug 30, 2005
2
0
151
WHM v74.0.9.

As of a few days ago, domain email forwarding stopped working. My server admin (managed server) tells me that this is a "feature" of a cPanel update.

What worked before was abcdefghikjl.com was the main domain. abc.com is a parked domain. In the email forwarding of cPanel, we used the feature (that is still there) to forward all abc.com to abcdefghijk.com so they client only had to check abcdefghijk.com and everything send to abc.com went right into the abcdefghijk.com inbox.

Now I've been told I have to set up the abc.com accounts too as this feature has been removed (they are all bouncing as not email accounts). Which means there are over 100 email accounts for this domain and multiple devices each for many of them and I would need to set up abc.com for each of them and for every device?

Is this right?
 
Last edited by a moderator:

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,295
1,273
313
Houston
Hi @EPCal

I'm not aware of any changes to the domain forwarding. Can you tell me what the bounce message is? Or if you have access what is added to the /var/log/exim_mainlog when trying to forward?
 

EPCal

Registered
Aug 30, 2005
2
0
151
Ended up being ASSP spam filter. It was confusing because host said it was a change in cPanel (according to cPanel). It was not. Thanks for the response!