The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Email forwarding to external email addresses stop working

Discussion in 'E-mail Discussions' started by Dmitri Pritsker, Oct 21, 2015.

  1. Dmitri Pritsker

    Dmitri Pritsker Member

    Joined:
    Oct 21, 2015
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    toronto
    cPanel Access Level:
    Root Administrator
    • CENTOS 6.7 x86_64 standard
    • WHM 11.52.0 (build 17)
    • Looks like starting Ocotober 19th , 2015 our email forwarding to external addresses stop working. Internal addresses forwarding still works. Maybe the recent update cause the issue?
    • Bounced back email :
    • (ultimately generated from **** 'hr-jobs @ example.com)
      check_mail_permissions failed to complete or set a status
    • Any ideas? I do not think we have changed anything on our end - it was working fine for years.
    • THanks,
     
    #1 Dmitri Pritsker, Oct 21, 2015
    Last edited by a moderator: Oct 21, 2015
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    35,630
    Likes Received:
    1,136
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    Could you search for one of these messages in /var/log/exim_mainlog and let us know the output? EX:

    Code:
    exigrep user@domain /var/log/exim_mainlog
    Ensure you post the output in CODE tags and remove any domain/IP identifying details.

    Thank you.
     
    #2 cPanelMichael, Oct 22, 2015
  3. Dmitri Pritsker

    Dmitri Pritsker Member

    Joined:
    Oct 21, 2015
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    toronto
    cPanel Access Level:
    Root Administrator
    thank you for the reply. Again, please note that we had no issue prior to October 19th. 2015.

    See below requested:

    Code:
    2015-10-22 14:08:10 1ZpKHa-00050C-HQ <= ****@rogers.com H=nm46-vm6.bullet.mail.ne1.yahoo.com [98.138.121.**]:51921 P=esmtps X=TLSv1:AES128-SHA:128 CV=no S=8692 id=2013317483.1656124.1445537071090.JavaMail.yahoo@mail.yahoo.com T="Re: test forwarding from rogers" for ***@incomr****
2015-10-22 14:08:10 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1ZpKHa-00050C-HQ
2015-10-22 14:08:10 SMTP connection from nm46-vm6.bullet.mail.ne1.yahoo.com [98.138.121.86]:51921 closed by QUIT
2015-10-22 14:08:10 1ZpKHa-00050C-HQ failed to expand condition "${if and{{bool_lax{NULL}}{bool_lax{${perl{check_mail_permissions}}}}}}" for check_mail_permissions router: Undefined subroutine &main::get_relayhosts_entry called at /etc/exim.pl.local line 2198.
inside "and{...}" condition
2015-10-22 14:08:10 1ZpKHa-00050C-HQ ********@rogers.com (***@inco***) <***@***> R=enforce_mail_permissions: check_mail_permissions failed to complete or set a status
2015-10-22 14:08:10 1ZpKHa-00050C-HQ => test123 <***@****> R=virtual_user T=virtual_userdelivery
2015-10-22 14:08:10 cwd=/var/spool/exim 7 args: /usr/sbin/exim -t -oem -oi -f <> -E1ZpKHa-00050C-HQ
2015-10-22 14:08:10 1ZpKHa-00050u-PC <= <> R=1ZpKHa-00050C-HQ U=mailnull P=local S=10048 T="Mail delivery failed: returning message to sender" for ****@rogers.com
2015-10-22 14:08:10 1ZpKHa-00050C-HQ Completed
2015-10-22 14:08:10 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1ZpKHa-00050u-PC
2015-10-22 14:08:11 1ZpKHa-00050u-PC => *****@rogers.com R=dkim_lookuphost T=dkim_remote_smtp H=mx-rogers.mail.am0.yahoodns.net [98.139.214.***] X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=yes C="250 ok dirdel"
2015-10-22 14:08:11 1ZpKHa-00050u-PC Completed
     
    #3 Dmitri Pritsker, Oct 22, 2015
  4. uktradergb

    uktradergb Registered

    Joined:
    Oct 22, 2015
    Messages:
    3
    Likes Received:
    1
    Trophy Points:
    3
    Location:
    United Kingdom
    cPanel Access Level:
    Root Administrator
    i think its because they removed Courier and now using dovecot only :(
     
    #4 uktradergb, Oct 22, 2015
  5. Dmitri Pritsker

    Dmitri Pritsker Member

    Joined:
    Oct 21, 2015
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    toronto
    cPanel Access Level:
    Root Administrator
    Do you know what do I need to do to be able to forward to external addresses? Forwarding to external addresses only work when sending email from internal address. Internal forwarding work no problem. Please advise.

    cPanelMichael - do you have a suggestion?

    Thank you.
     
    #5 Dmitri Pritsker, Oct 23, 2015
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    35,630
    Likes Received:
    1,136
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Do you notice any output when running the "/scripts/check_cpanel_rpms" command?

    Thank you.
     
    #6 cPanelMichael, Oct 27, 2015
  7. Dmitri Pritsker

    Dmitri Pritsker Member

    Joined:
    Oct 21, 2015
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    toronto
    cPanel Access Level:
    Root Administrator
    I executed that command and didn't return any output. it just finished no output.
     
    #7 Dmitri Pritsker, Oct 27, 2015
  8. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    35,630
    Likes Received:
    1,136
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
    #8 cPanelMichael, Oct 27, 2015
  9. Dmitri Pritsker

    Dmitri Pritsker Member

    Joined:
    Oct 21, 2015
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    toronto
    cPanel Access Level:
    Root Administrator
    Support ticket id is: 7353313. Thanks,
     
    #9 Dmitri Pritsker, Oct 27, 2015
  10. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    35,630
    Likes Received:
    1,136
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    To update, the issue was addressed after rebuilding the Exim configuration file and forcing an update of cPanel.

    Thank you.
     
    #10 cPanelMichael, Nov 9, 2015
(You must log in or sign up to post here.)
Loading...
Similar Threads - Email forwarding external
  1. Earl Grey

    Distribution List forwarding to External Email Addresses

    Earl Grey, Jun 29, 2015, in forum: E-mail Discussions
    Replies:
    3
    Views:
    617
    cPanelMichael
    Jul 17, 2015
  2. Jamie Wright

    Email forwarding: multiple addresses to one email address

    Jamie Wright, May 27, 2017, in forum: E-mail Discussions
    Replies:
    2
    Views:
    107
    Jamie Wright
    May 27, 2017
  3. Andras Mezei

    Email forwarding

    Andras Mezei, Apr 11, 2017, in forum: E-mail Discussions
    Replies:
    1
    Views:
    191
    cPanelMichael
    Apr 11, 2017
  4. Jon Hall

    SOLVED Order of Operation for Email Forwarding

    Jon Hall, Nov 29, 2016, in forum: E-mail Discussions
    Replies:
    1
    Views:
    431
    cPanelMichael
    Dec 6, 2016
  5. Muhammad Yusuf

    Forwarding an email coming to a group instead of individual email address

    Muhammad Yusuf, Oct 20, 2016, in forum: E-mail Discussions
    Replies:
    1
    Views:
    495
    cPanelMichael
    Oct 24, 2016

Share This Page