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Email forwards to a forwarder on same cPanel's account, will it work?

Discussion in 'E-mail Discussions' started by x1024, Nov 1, 2014.

  1. x1024

    x1024 Active Member

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    Hi, we are setting up this email structure as follow:

    Code:
    contact@company.com
        => 01@company.com
            => his@hotmail.com
            => his@gmail.com
        => 02@company.com
            => her@hotmail.com
            => her@gmail.com
        => ...
    
    After performing tests, we get this error..

    Code:
    This message was created automatically by mail delivery software.
    
    A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
    
      his@gmail.com
        (ultimately generated from 01@company.com)
        retry timeout exceeded
    
    We find it funny that the emails could be sent to either Gmail or Hotmail directly with Outlook
    But it will create an error if it is being forwarded twice

    Example:
    An email sent from Outlook original@company.com to contact@company.com
    contact@company.com forwards to 01@company.com
    01@company.com forwards to his@gmail.com


    If I recall correctly, It'd be fine if the forwarder redirect the email only once

    Please advise if this is a bug or it shouldn't be done this way in the first place
    All settings are done in the WebMail > [Forwarding Options] interface

    Thank you
     
    #1 x1024, Nov 1, 2014
    Last edited: Nov 2, 2014
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello :)

    What output do you see in /var/log/exim_mainlog when attempting to send the email to the Google mail server? EX:

    Code:
    exigrep user@gmail /var/log/exim_mainlog
    Thank you.
     
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