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Email from one particular domain

Discussion in 'E-mail Discussions' started by web12, Jan 31, 2008.

  1. web12

    web12 Well-Known Member

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    Hi All,

    Not sure if this is a DNS issue or email issue, but we are experiencing one particular problem after moving from a shared hosting account to a VPS a short while ago.

    One of our suppliers in Germany is unable to email us, but we are able to email them. Their bounceback message is as follows:-
    This seems to indicate that their server cant find ours, although we moved to the VPS some 2 or 3 weeks ago and dnsreport shows no problems at all.

    All other tests seem to indicate that mail is working fine, we certainly arent receiving any less email than we used to with the obvious exception to this one supplier.

    In the exim logs there is no mention of their server even trying to communicate with us even.

    Is there any advice anyone can give on this?

    TIA
     
  2. web12

    web12 Well-Known Member

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    Also, today I added in 3 backup MX servers and then asked them to test again with it again failing.
     
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