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Email from own domain going into junk

Discussion in 'E-mail Discussion' started by weblinks, Sep 13, 2017.

  1. weblinks

    weblinks Member

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    Hi,

    One of my client is facing a problem that

    if
    zahida.ali@example.com is sending email inside organization to
    najib.khan@example.com its going into his junk folder

    I personally verified by check / sending emails its happening.
    Spam Assassin is disabled
    No Email filter setup.

    but still email are going into najib.khan junk.

    I setup Email filter that if from contain zahida.ali@example.com its deliver to najib.khan@example.com inbox but still its delivering into junk of najib.khan

    pls help..
     
    #1 weblinks, Sep 13, 2017
    Last edited by a moderator: Sep 14, 2017
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Is it going to the JUNK folder when using IMAP/Webmail, or is this happening when using an email client installed on a local computer? Could you post the output from /var/log/exim_mainlog for one of the affected messages? EX:

    Code:
    exigrep user@domain.tld /var/log/exim_mainlog
    Thank you.
     
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  3. weblinks

    weblinks Member

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    Hi,

    Sender is using outlook for sending of email (pop3 account). so it goes into junk of receiver. so receive not able to receive her email in outlook inbox

    I personally test by sending email via webmail and it arrives into receipeint junk folder.

    Code:
    2017-09-13 17:47:08 1ds74O-0003w7-To <= zahida.ali@example.com.pk H=(vps1.hostlinks.net) [127.0.0.1]:51034 P=esmtpa A=dovecot_login:zahida.ali@example.com.pk S=654 id=73591112b8c188f6b1d78399aabf9839@example.com.pk T="email issue checking - junk" for najib.khan@example.com.pk
    2017-09-13 17:47:09 1ds74O-0003w7-To => najib.khan <najib.khan@example.com.pk> R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 <najib.khan@example.com.pk> KY0MAs0ouVmzOgAAAlXgGg Saved"
    2017-09-13 17:47:09 1ds74O-0003w7-To Completed
    
    2017-09-13 17:47:49 1ds753-0003yZ-KE <= zahida.ali@example.com.pk H=(webmail.example.com.pk) [127.0.0.1]:51092 P=esmtpa A=dovecot_login:zahida.ali@example.com.pk S=631 id=fe83257c9523d170e38c982e03286f64@example.com.pk T="5th test mail" for najib.khan@example.com.pk
    2017-09-13 17:47:49 1ds753-0003yZ-KE => najib.khan <najib.khan@example.com.pk> R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 <najib.khan@example.com.pk> Wev5K/UouVmzOgAAAlXgGg Saved"
    2017-09-13 17:47:49 1ds753-0003yZ-KE Completed
    
    2017-09-13 18:43:42 1ds7x8-0006vS-Sd <= zahida.ali@example.com.pk H=(vps1.hostlinks.net) [127.0.0.1]:53358 P=esmtpa A=dovecot_login:zahida.ali@example.com.pk S=626 id=a454ef753b919fa0165d7ede5035fcac@example.com.pk T="email issue checking" for najib.khan@example.com.pk
    2017-09-13 18:43:43 1ds7x8-0006vS-Sd => najib.khan <najib.khan@example.com.pk> R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 <najib.khan@example.com.pk> UNI2AQ82uVkIaAAAAlXgGg Saved"
    2017-09-13 18:43:43 1ds7x8-0006vS-Sd Completed
     
    #3 weblinks, Sep 14, 2017
    Last edited by a moderator: Sep 14, 2017
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Can you verify if there are any plugins or settings setup for Outlook on the user that's encountering this issue? It looks like a local computer setting as opposed to a server setting. EX:

    IT Help - TurnOffOutlookJunkEmailFiltering

    Thank you.
     
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  5. Aurelian

    Aurelian Registered

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    Hello. I have same problem. All emails sent from me to me ar going to JUNK. It's not a client side issue, because i have changed the password and used only the Webmail Client. I also tried to delete/recreate the account. I also deactivated SpamAssasin.
    Nothing works. All my emails are going to junk. Also, other incoming emails are going to junk. It is an account related issue, because this happens only on one email address. I have no filters set up, so filters aren't the problem either.
    How can i check step by step where the email gets marked as JUNK and moved to JUNK folder?
    I talked to the hosting company and they said that nothing is marking the email as spam and still is going to JUNK folder.
    Thank you.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Does this happen if you check your email via a Webmail client (e.g. SquirrelMail, Roundcube) instead of your local email client?

    Thank you.
     
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