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Email from own domain going into junk

Discussion in 'E-mail Discussions' started by weblinks, Sep 13, 2017.

  1. weblinks

    weblinks Member

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    Hi,

    One of my client is facing a problem that

    if
    zahida.ali@example.com is sending email inside organization to
    najib.khan@example.com its going into his junk folder

    I personally verified by check / sending emails its happening.
    Spam Assassin is disabled
    No Email filter setup.

    but still email are going into najib.khan junk.

    I setup Email filter that if from contain zahida.ali@example.com its deliver to najib.khan@example.com inbox but still its delivering into junk of najib.khan

    pls help..
     
    #1 weblinks, Sep 13, 2017
    Last edited by a moderator: Sep 14, 2017
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Is it going to the JUNK folder when using IMAP/Webmail, or is this happening when using an email client installed on a local computer? Could you post the output from /var/log/exim_mainlog for one of the affected messages? EX:

    Code:
    exigrep user@domain.tld /var/log/exim_mainlog
    Thank you.
     
  3. weblinks

    weblinks Member

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    Hi,

    Sender is using outlook for sending of email (pop3 account). so it goes into junk of receiver. so receive not able to receive her email in outlook inbox

    I personally test by sending email via webmail and it arrives into receipeint junk folder.

    Code:
    2017-09-13 17:47:08 1ds74O-0003w7-To <= zahida.ali@example.com.pk H=(vps1.hostlinks.net) [127.0.0.1]:51034 P=esmtpa A=dovecot_login:zahida.ali@example.com.pk S=654 id=73591112b8c188f6b1d78399aabf9839@example.com.pk T="email issue checking - junk" for najib.khan@example.com.pk
    2017-09-13 17:47:09 1ds74O-0003w7-To => najib.khan <najib.khan@example.com.pk> R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 <najib.khan@example.com.pk> KY0MAs0ouVmzOgAAAlXgGg Saved"
    2017-09-13 17:47:09 1ds74O-0003w7-To Completed
    
    2017-09-13 17:47:49 1ds753-0003yZ-KE <= zahida.ali@example.com.pk H=(webmail.example.com.pk) [127.0.0.1]:51092 P=esmtpa A=dovecot_login:zahida.ali@example.com.pk S=631 id=fe83257c9523d170e38c982e03286f64@example.com.pk T="5th test mail" for najib.khan@example.com.pk
    2017-09-13 17:47:49 1ds753-0003yZ-KE => najib.khan <najib.khan@example.com.pk> R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 <najib.khan@example.com.pk> Wev5K/UouVmzOgAAAlXgGg Saved"
    2017-09-13 17:47:49 1ds753-0003yZ-KE Completed
    
    2017-09-13 18:43:42 1ds7x8-0006vS-Sd <= zahida.ali@example.com.pk H=(vps1.hostlinks.net) [127.0.0.1]:53358 P=esmtpa A=dovecot_login:zahida.ali@example.com.pk S=626 id=a454ef753b919fa0165d7ede5035fcac@example.com.pk T="email issue checking" for najib.khan@example.com.pk
    2017-09-13 18:43:43 1ds7x8-0006vS-Sd => najib.khan <najib.khan@example.com.pk> R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 <najib.khan@example.com.pk> UNI2AQ82uVkIaAAAAlXgGg Saved"
    2017-09-13 18:43:43 1ds7x8-0006vS-Sd Completed
     
    #3 weblinks, Sep 14, 2017
    Last edited by a moderator: Sep 14, 2017
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Can you verify if there are any plugins or settings setup for Outlook on the user that's encountering this issue? It looks like a local computer setting as opposed to a server setting. EX:

    IT Help - TurnOffOutlookJunkEmailFiltering

    Thank you.
     
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