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Email from same domain keep moving to Junk

Discussion in 'E-mail Discussions' started by gerfiz, Nov 22, 2016.

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  1. gerfiz

    gerfiz Registered

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    There is an email account (abc@domain) that keep moving emails from one account (same domain; de-f@domain) to junk. Account abc@domain can receive any other email with no problem. And de-f@domain can send to any other email account with no problem (not in junk). Sometimes email from de-f@domain stay in inbox for couple of seconds, but later disable (turn grey), and move to junk.
    Already try; whitelist de-f@domain & *@domain on abc@domain's webmail & Apache SpamAssassin, disable spamassassin. But doesnt solve the problem.

    Any other idea?
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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  3. gerfiz

    gerfiz Registered

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    Yes, but i think, i didnt find anything related to my issue.
    The email got deliver, just invalid folder (junk).

    btw; spam score = 0
    i send email, with login from cpanel root. so the ip is localhost.
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Unclear what this means exactly, but if your cPanel user account name is, gerfiz, and thats the username you want to use to send email, you must create an actual email account to use that username for your email.
     
  5. gerfiz

    gerfiz Registered

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    Login to cpanel.mycpanel.com/whm
    open cpanel.domain.com
    open de-f@domain.com's webmail
    send the email to abc@domain.com

    Because only LMTP, so the IP is localhost. (email mark as junk not because bad IP reputation)
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you let us know the output from /var/log/exim_mainlog when this happens? EX:

    Code:
    exigrep MSGID /var/log/exim_mainlog
    Also, is this only happening for a single user? For instance, do multiple users with different workstation IP addresses experience the same problem?

    Information such as the IP address (as assigned by a user's ISP) is included by the email client (including webmail applications) you are using to send the email. You may need to consider using a VPN for email purposes to avoid revealing the source IP of the emails if it's listed on a SPAM black list.

    Thank you.
     
  7. gerfiz

    gerfiz Registered

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    Code:
    2016-11-24 09:38:42 1c9jvu-0005Wy-Ht <= de-f@domain.co.id H=localhost (cpanel.mycpanel.net.id) [127.0.0.1]:38593 P=esmtpa A=courier_login:de-f@domain.co.id S=632 id=bede03de97f971111304c7378221d484@domain.co.id T="tes 1 20161124" for abc@domain.co.id
    2016-11-24 09:38:43 1c9jvu-0005Wy-Ht => /home/domain/mail/domain.co.id/abc/ <abc@domain.co.id> R=virtual_user_filter T=address_directory
    2016-11-24 09:38:43 1c9jvu-0005Wy-Ht Completed
    
    that is the log, when i tried send an email. I change username, domain, and cpanel url, i hope that is okay.

    ----
    Yes it is only happen when de-f@domain.co.id send email to abc@domain.co.id.
    de-f@domain.co.id send emails to any other user, no problem.
    abc@domain.co.id receive emails from any other user, no problem.

    -----
    Code:
    Source:
    Delivery-date: Thu, 24 Nov 2016 09:38:42 +0700
    Received: from localhost ([127.0.0.1]:38593 helo=cpanel.mycpanel.net.id)
        by cpanel.mycpanel.net.id with esmtpa (Exim 4.85_1)
        (envelope-from <de-f@domain.co.id>)
        id 1c9jvu-0005Wy-Ht
        for abc@domain.co.id; Thu, 24 Nov 2016 09:38:42 +0700
    MIME-Version: 1.0
    
    ---------
    at first i tought maybe de-f@domain (mail client) send email from IP that have bad reputation. But when i looked it up in mxtoolbox, it isnt blacklist from any RBL.
    I tried send from my network (different IP), login to whm;open domain.co.id cpanel;open de-f webmail, but still moved to junk.

    there is no other outgoing/incoming antispam.
    domain.co.id has a lower priority mx, but since in this case it is only lmtp, so this lower mx didnt do anything.

    Thank you.
     
    #7 gerfiz, Nov 23, 2016
    Last edited by a moderator: Nov 24, 2016
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you verify if any global or individual email filters are enabled on the account, and if so, what the specific filter rules are?

    Thank you.
     
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