The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Email going to spam

Discussion in 'E-mail Discussions' started by brittbratt, Feb 5, 2015.

  1. brittbratt

    brittbratt Member

    Joined:
    Jan 22, 2015
    Messages:
    23
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Boston
    cPanel Access Level:
    Root Administrator
    Hey all my emails are being sent to spam for some reason how do I correct that
     
    #1 brittbratt, Feb 5, 2015
  2. trex_websouls

    trex_websouls Member

    Joined:
    Dec 9, 2014
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    You have to enable spf record and DKIM from dns edit zone.

    Also check your mail server ip reputation from this link: /http://multirbl.valli.org/
    If the ip is in blacklist state then send delist request to the particular spam house.
     
    #2 trex_websouls, Feb 5, 2015
  3. mageshm

    mageshm Well-Known Member

    Joined:
    Apr 17, 2014
    Messages:
    90
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    Chennai, INDIA
    cPanel Access Level:
    DataCenter Provider
    @ brittbratt,

    1) Check your server IP whether its blocklisted or not in SPAM database Email Blacklist Check - See if your server is blacklisted
    2) Check mail server log for any SPAM orginated from your server and which domain.
    3) Check the corresponding domain files properly whether they have Bulk mailing script.
    4) Check these records are enabled or not (spf, DKIM, RDNS)

    Past here SPAM mail copy to check further.
     
    #3 mageshm, Feb 6, 2015
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    34,900
    Likes Received:
    1,064
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    Could you provide some more details? For instance, is this happening on a specific remote mail server? Do you have SPF/DKIM enabled and is RDNS enabled for your IP address pointing back to your hostname?

    Thank you.
     
    #4 cPanelMichael, Feb 6, 2015
  5. brittbratt

    brittbratt Member

    Joined:
    Jan 22, 2015
    Messages:
    23
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Boston
    cPanel Access Level:
    Root Administrator
    I use to be on HostGator and I never had an email message go to spam but when I changed to another less known host for vps all my emails I sent from my website email goes to the spam box and how would I check

    Do you have SPF/DKIM enabled and is RDNS enabled for your IP address pointing back to your hostname?
     
    #5 brittbratt, Feb 6, 2015
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    34,900
    Likes Received:
    1,064
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    The following document explains how to enable SPF and DKIM:

    Email Authentication

    You will need to contact your hosting provider and ask them to setup RDNS for your server's IP address pointing to your server's hostname.

    Thank you.
     
    #6 cPanelMichael, Feb 12, 2015
  7. jrenjithk

    jrenjithk Registered

    Joined:
    Feb 12, 2015
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    Tried the above, still the mails sent to gmail goes to Spam and hence my clients complain about mail not received. Any other solution to get rid of this?
     
    #7 jrenjithk, Feb 12, 2015
  8. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    34,900
    Likes Received:
    1,064
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    #8 cPanelMichael, Feb 13, 2015
(You must log in or sign up to post here.)
Loading...
Similar Threads - Email going spam
  1. Tania Silvestre

    Sent emails is going to spam folder...

    Tania Silvestre, Feb 16, 2017, in forum: E-mail Discussions
    Replies:
    2
    Views:
    224
    Tania Silvestre
    Feb 16, 2017
  2. foggle

    Exim email going to spam

    foggle, Dec 14, 2016, in forum: E-mail Discussions
    Replies:
    6
    Views:
    373
    cPanelMichael
    Dec 20, 2016
  3. juniorsys

    Emails going to SPAM folders

    juniorsys, Aug 16, 2016, in forum: E-mail Discussions
    Replies:
    1
    Views:
    244
    cPanelMichael
    Aug 18, 2016
  4. Alex Woellhaf

    Emails going to spam even after SPF, DKIM, rDNS, & DMARC

    Alex Woellhaf, Jun 10, 2016, in forum: E-mail Discussions
    Replies:
    10
    Views:
    903
    cPanelMichael
    Jun 16, 2016
  5. pecnet

    cpanel, emails going in spam for hotmail

    pecnet, Apr 1, 2016, in forum: E-mail Discussions
    Replies:
    21
    Views:
    1,392
    cPanelMichael
    Apr 5, 2016

Share This Page