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Email going to spam

Discussion in 'E-mail Discussion' started by brittbratt, Feb 5, 2015.

  1. brittbratt

    brittbratt Member

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    Hey all my emails are being sent to spam for some reason how do I correct that
     
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    #1 brittbratt, Feb 5, 2015
  2. trex_websouls

    trex_websouls Member

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    You have to enable spf record and DKIM from dns edit zone.

    Also check your mail server ip reputation from this link: /http://multirbl.valli.org/
    If the ip is in blacklist state then send delist request to the particular spam house.
     
    #2 trex_websouls, Feb 5, 2015
  3. mageshm

    mageshm Well-Known Member

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    @ brittbratt,

    1) Check your server IP whether its blocklisted or not in SPAM database Email Blacklist Check - See if your server is blacklisted
    2) Check mail server log for any SPAM orginated from your server and which domain.
    3) Check the corresponding domain files properly whether they have Bulk mailing script.
    4) Check these records are enabled or not (spf, DKIM, RDNS)

    Past here SPAM mail copy to check further.
     
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    #3 mageshm, Feb 6, 2015
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Twitter:
    Hello :)

    Could you provide some more details? For instance, is this happening on a specific remote mail server? Do you have SPF/DKIM enabled and is RDNS enabled for your IP address pointing back to your hostname?

    Thank you.
     
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    #4 cPanelMichael, Feb 6, 2015
  5. brittbratt

    brittbratt Member

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    I use to be on HostGator and I never had an email message go to spam but when I changed to another less known host for vps all my emails I sent from my website email goes to the spam box and how would I check

    Do you have SPF/DKIM enabled and is RDNS enabled for your IP address pointing back to your hostname?
     
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    #5 brittbratt, Feb 6, 2015
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    The following document explains how to enable SPF and DKIM:

    Email Authentication

    You will need to contact your hosting provider and ask them to setup RDNS for your server's IP address pointing to your server's hostname.

    Thank you.
     
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    #6 cPanelMichael, Feb 12, 2015
  7. jrenjithk

    jrenjithk Registered

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    Tried the above, still the mails sent to gmail goes to Spam and hence my clients complain about mail not received. Any other solution to get rid of this?
     
    #7 jrenjithk, Feb 12, 2015
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    #8 cPanelMichael, Feb 13, 2015
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