Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Email going to spam

Discussion in 'E-mail Discussion' started by brittbratt, Feb 5, 2015.

  1. brittbratt

    brittbratt Member

    Joined:
    Jan 22, 2015
    Messages:
    23
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Boston
    cPanel Access Level:
    Root Administrator
    Hey all my emails are being sent to spam for some reason how do I correct that
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #1 brittbratt, Feb 5, 2015
  2. trex_websouls

    trex_websouls Member

    Joined:
    Dec 9, 2014
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    You have to enable spf record and DKIM from dns edit zone.

    Also check your mail server ip reputation from this link: /http://multirbl.valli.org/
    If the ip is in blacklist state then send delist request to the particular spam house.
     
    #2 trex_websouls, Feb 5, 2015
  3. mageshm

    mageshm Well-Known Member

    Joined:
    Apr 17, 2014
    Messages:
    90
    Likes Received:
    1
    Trophy Points:
    6
    Location:
    Chennai, INDIA
    cPanel Access Level:
    DataCenter Provider
    @ brittbratt,

    1) Check your server IP whether its blocklisted or not in SPAM database Email Blacklist Check - See if your server is blacklisted
    2) Check mail server log for any SPAM orginated from your server and which domain.
    3) Check the corresponding domain files properly whether they have Bulk mailing script.
    4) Check these records are enabled or not (spf, DKIM, RDNS)

    Past here SPAM mail copy to check further.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 mageshm, Feb 6, 2015
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,532
    Likes Received:
    1,966
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    Could you provide some more details? For instance, is this happening on a specific remote mail server? Do you have SPF/DKIM enabled and is RDNS enabled for your IP address pointing back to your hostname?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Feb 6, 2015
  5. brittbratt

    brittbratt Member

    Joined:
    Jan 22, 2015
    Messages:
    23
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Boston
    cPanel Access Level:
    Root Administrator
    I use to be on HostGator and I never had an email message go to spam but when I changed to another less known host for vps all my emails I sent from my website email goes to the spam box and how would I check

    Do you have SPF/DKIM enabled and is RDNS enabled for your IP address pointing back to your hostname?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #5 brittbratt, Feb 6, 2015
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,532
    Likes Received:
    1,966
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    The following document explains how to enable SPF and DKIM:

    Email Authentication

    You will need to contact your hosting provider and ask them to setup RDNS for your server's IP address pointing to your server's hostname.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 cPanelMichael, Feb 12, 2015
  7. jrenjithk

    jrenjithk Registered

    Joined:
    Feb 12, 2015
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    Tried the above, still the mails sent to gmail goes to Spam and hence my clients complain about mail not received. Any other solution to get rid of this?
     
    #7 jrenjithk, Feb 12, 2015
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,532
    Likes Received:
    1,966
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #8 cPanelMichael, Feb 13, 2015
(You must log in or sign up to post here.)
Loading...
Similar Threads - Email going spam
  1. RetiredAF

    Notify User when outgoing email is considered spam

    RetiredAF, Dec 15, 2018 at 12:04 PM, in forum: E-mail Discussion
    Replies:
    1
    Views:
    139
    cPanelMichael
    Dec 17, 2018 at 10:41 AM
  2. RobinF28

    SOLVED DKIM for 'root' user, to avoid emails going to spam

    RobinF28, Dec 8, 2018, in forum: E-mail Discussion
    Replies:
    2
    Views:
    326
    RobinF28
    Dec 10, 2018
  3. xtianfab

    Emails to Gmail and Hotmail going to spam

    xtianfab, Nov 23, 2018, in forum: E-mail Discussion
    Replies:
    4
    Views:
    290
    cPanelLauren
    Nov 26, 2018
  4. Heyckel

    Emails to Gmail Hotmail going to spam

    Heyckel, Nov 9, 2018, in forum: E-mail Discussion
    Replies:
    4
    Views:
    215
    acenetgeorge
    Nov 14, 2018
  5. chris0147

    Email Blacklisted Going to Spam

    chris0147, Oct 5, 2018, in forum: E-mail Discussion
    Replies:
    25
    Views:
    504
    feldon27
    Oct 29, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice