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Email graphic quota error

Discussion in 'E-mail Discussions' started by h40s4m4, Oct 18, 2012.

  1. h40s4m4

    h40s4m4 Member

    Oct 18, 2012
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    hi pala :)

    this is a very stupid mistake but I need to know how to fix it.

    When i do a du -lh in ssh linux term into a mail dir, the result is xxMB but, in the graphic in the CPanel of my client appears another number, i run ./fixeverything and ./emailscannerupdate and the number not change (obvius, i refresh the cpanel).

    how i fix it? (my client need view this number :P )

    For example, in terminal appears 30 mb an the cpanel>>mail sample 254 MB (the client delete mail a few hours ago and no change :'( )

    I hope you can help me :)
    best regards

    pd: sorry my english, but i not speak english xD
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Apr 11, 2011
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    Hello :)

    Disk space usage for email accounts is only recalculated every four hours. Please submit a ticket if you find that the disk space usage is not updating after 4 hours. A ticket can be submitted using the following URL:

    Submit A Ticket

    Remember to post the ticket number here so we can track the issue.

    Thank you.

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