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Email id from root user

Discussion in 'E-mail Discussions' started by braysham, Mar 10, 2014.

  1. braysham

    braysham Registered

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    Hello everyone,

    Hopefully a simple question from a newby. :)

    When testing my system I noticed that when an email is sent from a particular email account, the email message comes from "Root User" rather than something like "Billing at ..domain name".

    Looking at my email accounts, I do not see what might be causing this as the same code sends emails which arrive correctly i.e. billing@domainname.com

    I currently run a virtual machine running cpanel and my hosting company suggested that this is a server side issue. Any advice would be much appreciated.

    Thank you for your help,

    Patrick
     
  2. vanessa

    vanessa Well-Known Member
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    The 'from' user is determined by the script sending the email. Are these emails coming from an application, or the server itself (such as an alert from cpanel ,etc)
     
  3. Web Souls

    Web Souls Registered
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    Hi Vanessa,

    Should we need to restrict users to send emails using root with scripts? If it should be restricted, how can we do this? What is recommendation?

    Thanks for your help
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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  5. braysham

    braysham Registered

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    Thank you for your response.

    The email is being sent from an application and I am assured by the developer that this is not a script issue as the same routine "sendmail" is used for all the application dispatched emails.

    Is "root" used as a default description ? This is an example of what I am seeing:

    Root User <admin@domainname.net>

    rather than say

    Admin <admin@domainname.net>

    Thank you for any help in assisting my understanding of this issue,

    Patrick
     
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