Email instructions showing incorrect server

CanSpace

Well-Known Member
Nov 25, 2011
65
57
68
cPanel Access Level
DataCenter Provider
Hello,

We're using a wildcard certificate on all our servers, and in our clients' cpanel, the mailserver they are told to use is mail.ourdomain.com (which is incorrect), instead of the actual servername.

IMO this is a relatively major bug as virtually every single customer who signs up with us is frustrated about things not working and have to get in touch with us to resolve it.

I know this has been brought up in the past - has this been resolved yet?
 

quietFinn

Well-Known Member
Feb 4, 2006
1,222
87
178
Finland
cPanel Access Level
Root Administrator
... in our clients' cpanel, the mailserver they are told to use is mail.ourdomain.com (which is incorrect), instead of the actual servername.
Under "Secure SSL/TLS Settings" they are told to use server's hostname,
under "Non-SSL Settings" they are told to use mail.theirdomain.com.

This is in cPanel/WHM 11.36.0 and X3 theme.