Email instructions showing incorrect server

C

CanSpace

Well-Known Member
PartnerNOC
Nov 25, 2011
70
61
68
cPanel Access Level
DataCenter Provider
Hello,

We're using a wildcard certificate on all our servers, and in our clients' cpanel, the mailserver they are told to use is mail.ourdomain.com (which is incorrect), instead of the actual servername.

IMO this is a relatively major bug as virtually every single customer who signs up with us is frustrated about things not working and have to get in touch with us to resolve it.

I know this has been brought up in the past - has this been resolved yet?
 
Q

quietFinn

Well-Known Member
Feb 4, 2006
2,041
551
493
Finland
cPanel Access Level
Root Administrator
CanSpace said:
... in our clients' cpanel, the mailserver they are told to use is mail.ourdomain.com (which is incorrect), instead of the actual servername.
Click to expand...
Under "Secure SSL/TLS Settings" they are told to use server's hostname,
under "Non-SSL Settings" they are told to use mail.theirdomain.com.

This is in cPanel/WHM 11.36.0 and X3 theme.
 
You must log in or register to reply here.
Thread starter Similar threads Forum Replies Date
A Enter a second email address to receive account notifications and password reset confirmations. Notifications not sent... Email 4
O Newly setup server outgoing and incoming emails are not working Email 14
D Can receive email but can't send Email 1
M SPAM Email getting sent through default email ( I think ) Email 7
W Send welcome email with mail client configuration instructions Email 2
Similar threads
Enter a second email address to receive account notifications and password reset confirmations. Notifications not sent...
Newly setup server outgoing and incoming emails are not working
Can receive email but can't send
SPAM Email getting sent through default email ( I think )
Send welcome email with mail client configuration instructions
Top Bottom