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Email is no longer sent when creating a new account

Discussion in 'E-mail Discussion' started by psfrog, Sep 15, 2005.

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  1. psfrog

    psfrog Member

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    After the last auto-update to WHM panel 10.6.0, I no longer recieves the usual email as administrator/root, when creating or terminating a account at the server.

    I have not altered with anything at the server. Any qlue what todo?

    /Regards Erik.
     
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    #1 psfrog, Sep 15, 2005
  2. webignition

    webignition Well-Known Member

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    You could check that the contact settings are correct.

    WHM > Server Contacts >Change System Mail Preferences

    Make sure root's mail is set correctly


    WHM > Server Contacts > Contact Manager

    Make sure that Account Creation, Account Removal, Account Suspensions, Account UnSuspensions, Account Upgrades/Downgrades are set to the same priority as matches the email alert priority at the top of the same page.
     
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    #2 webignition, Sep 15, 2005
  3. psfrog

    psfrog Member

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    Checked all that. Even though it worked before, and I have not changed anything.

    All looks ok. And I tried sending from "root@server.com" to different email-addresses, and it works fine.
    I also tried from "cpanel@server.com" - all works great.

    I still get the "scripts/upcp" emails, and so on. But Creation/termination of accounts no longer sends the result to me.

    (and yes, I have no email-filter or SpamAssasin activated for the recieving email-address)

    Strange issue this.. :confused:

    /Regards Erik.
     
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    #3 psfrog, Sep 15, 2005
  4. kastnerp

    kastnerp Registered

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    Im having same issue let me know if this is resolved :(
     
    #4 kastnerp, Oct 1, 2005
  5. prixone

    prixone Well-Known Member

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    try to use an email without root or cpanel in the name.
     
    #5 prixone, Oct 2, 2005
  6. psfrog

    psfrog Member

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    Well, I have tried that too. It all works fine, but creation or termination of a account is no longer sending the usuall email.

    I recive the "upcp" and "cpbackup" mails, so I belive there is a little bug. Maybe just for this feature or just when Cpanel send mail.
     
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    #6 psfrog, Oct 2, 2005
  7. prixone

    prixone Well-Known Member

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    just trying to help i hope if you missing something up would it work again.

    try to use a external e-mail just to be sure its 100% functional.
     
    #7 prixone, Oct 2, 2005
  8. psfrog

    psfrog Member

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    Checked. :) But sadly I have never changed this, and it worked before I upgraded Cpanel and Whm panel.
    More strange is that I recive mails from "cpanel@domain.com" when I Upgrade an account, but not when I create, Terminate or Suspend one.

    So, I guess it's a bug. :(

    (And I am using an external email-address)
     
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    #8 psfrog, Oct 3, 2005
  9. prixone

    prixone Well-Known Member

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    well sorry then :(
    it work fine for me.

    i hope you get an solution for it.

    and if i found any other info that worth been post here i will

    gl
     
    #9 prixone, Oct 3, 2005
  10. chirpy

    chirpy Well-Known Member Verifed Vendor

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    You should check the exim mainlog when you perform one of those actions to see what is happening to the emails.
     
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    #10 chirpy, Oct 4, 2005
  11. psfrog

    psfrog Member

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    Thankyou very much, why didn't I think of that. I will try that, and see if something is sent or what happens. :)


    ---- me again -- -
    No mail is sent.
    Then I tried upgrade a account. That mail was sent.
    I noticed that in WHM panel this line is there when I do a upgrade/downgrade:
    Notifcation => erik@psychofrog.se via EMAIL [level => 1]

    But that line is not present when I create a new account or terminate one.
    Shouldn't it be there?
    As I said eralier, I have not changed anything, and it has worked before my upgrade of Cpanel and Whm panel.


    /Regards Erik.
     
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    #11 psfrog, Oct 4, 2005
    Last edited: Oct 4, 2005
  12. crazy4u

    crazy4u Registered

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    Make sure that the Server Contact E-Mail Address is set under the Basic cPanel/WHM Setup section.
     
    #12 crazy4u, Oct 4, 2005
  13. psfrog

    psfrog Member

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    Well, yes it is.(double checked that too) If it wasn't set correct, I should not recive mails when I upgrade/downgrade a account.
    Thanks anyway. :)
     
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    #13 psfrog, Oct 4, 2005
  14. chirpy

    chirpy Well-Known Member Verifed Vendor

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    Check in WHM > Contact Manager and make sure that all the entries are set to the same vale as the Email alert type and that next to the Email alert type it shows your email address.
     
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    #14 chirpy, Oct 4, 2005
  15. psfrog

    psfrog Member

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    Hello. Checked that 3 times, it's like it has been when we installed everything.
    (Back when it worked)

    To be sure, I also changed the values and saved. Tried create a account - no luck.
    After that I changed back to how it should be, and has been.
    But no progress.

    Strange issue this.

    /Regards Erik.
     
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    #15 psfrog, Oct 4, 2005
  16. kastnerp

    kastnerp Registered

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    damn im having the same thing since i upgrade not sure whats wrong????
     
    #16 kastnerp, Oct 6, 2005
  17. jupiter

    jupiter Member

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    Yep definately a bug. It's happening to me too after an update. No email notices when account creation or deletion occurs. NOthing has changed on my end as far as contact addresses and server admin addresses... It just started after an upgrade.

    Jupiter... :confused:
     
    #17 jupiter, Oct 7, 2005
  18. psfrog

    psfrog Member

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    Hi, I thought it was some local issue at my server. Nice to hear that it's not.

    Wonder when Cpanel crew will fix the bug - or maybe they need to get a report first? Where can we submit this "bugreport"?
     
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    #18 psfrog, Oct 9, 2005
  19. chirpy

    chirpy Well-Known Member Verifed Vendor

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    If you believe you've found a repeatable bug then you should create a bugzilla entry as per the support page on cPanel's site and include as much technical details as you have found. You should then probably log a ticket through your license provider and reference the bugzilla entry so that it's brought to cPanel's attention and they can access your server if need be.
     
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    #19 chirpy, Oct 9, 2005
  20. deanstev

    deanstev Well-Known Member

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    Related?

    I don't know if this is related or not, but I have a similar problem, except I cannot make changes in the contact boxes - I enter a new e-mail address (as two are blank), and hit save on each one, go back, and the box is empty - therefore I get NO cpanel chservd mail etc... anyone got any way to fix it??


    Regards,
    Dean Steventon
     
    #20 deanstev, Oct 22, 2005
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