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Email is not working for domain moved to other hosting

Discussion in 'E-mail Discussions' started by ashukasama, Mar 26, 2018.

  1. ashukasama

    ashukasama Registered

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    Location:
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    Website Owner
    • I have purchased a domain (abc.com) with Hosting company named "company 1"
    • I have purchased multi-domain hosting with another company named 'company 2'
    • I pointed nameserver of a domain to "company 2"
    • My domain & emails are set up on this server.
    • I created lots of sub-domain on company 2 and using it smoothly.
    • I plan to move my main domain to another hosted company
    • I opened DNS editor for my domain in Company 2, updated A record for a domain (abc.com) and CNAME record to the new hosted company
    • But now email is stopped, so I changed MX record settings
      • added new MX record to mail.abc.com
      • added Cname mail.abc.com record to abc.com.md-25.webhostbox.net
    I am not sure whether I added it correctly or not.

    I am receiving few emails, but I am not receiving an email from Gmail.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello,

    Those steps look correct. How long ago did you make the change? It's possible the delay in receiving the emails from Gmail relates to DNS propagation.

    Thank you.
     
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