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Email issues after account transfers from another server

Discussion in 'E-mail Discussions' started by denisdekat09, Feb 4, 2013.

  1. denisdekat09

    denisdekat09 Well-Known Member

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    Hello,

    After transferring accounts form another server, some pop accounts get rejected on the grounds that they are not Valid recipients.

    I have verified that it is not a DNS issue as email is arriving at the server, the local DNS zone and /etc/localdomains are set correctly, and the email accounts exist.

    I have a ticket open but it is taking a long time and I have yet to have the guy read the ticket details and make a serious attempt at helping. His solution after a day worth of emails was to repeat what I had already tried much earlier.

    Any ideas what else may be wrong?

    Thanks in advance!
     
  2. denisdekat09

    denisdekat09 Well-Known Member

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    Has anyone ever ran into this? Going on 24 hours with not much help from Cpanel support... If anyone has any ideas I would be eternally thankful...
     
  3. cPanelJared

    cPanelJared Technical Analyst
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    What is the ticket number?
     
  4. denisdekat09

    denisdekat09 Well-Known Member

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    [cPanel tickets ID# 3714081] Re: Email not working after being copied form another server

    Thanks!
     
  5. denisdekat09

    denisdekat09 Well-Known Member

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    CpanelJared - as my ticket continues to be ignored, anyway I can get your advice on what to try?

    Thanks...
     
  6. denisdekat09

    denisdekat09 Well-Known Member

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    From February 4th, 2013 at 09:40 AM to 05 February 2013 11:01 AM - Two attempts to help with nothing done. The first, the guy tries something I had already done and not worked. The second try the guy tells me he won't help because I got a shell session running top.

    These are the facts thus far...

    1) transfer multiple accounts to new server.
    2) verified DNS is functioning since Saturday
    3) email is going to the correct server (the new server)
    4) new server is rejecting email to valid existing email accounts - working for others.
    5) bounce messages clearly state that email is bouncing form new server for valid emails
    6) provided this information and email traces via the cpanel for some of the affected accounts
    7) told support what I tried and what I have done in an effort to solve the issue myself
    8) pleaded numerous times to ticket for help
    9) posted on forums

    I am now just waiting and waiting and losing customers...

    THANKS!
     
  7. cPanelJared

    cPanelJared Technical Analyst
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    I found what happened with your ticket. We were not intentionally ignoring it, but for some reason it had been "adopted" to an analyst, which prevents it from being seen in the queue by other analysts. I apologize for this; since the analyst to whom it was adopted was off shift, the analysts who were working were not able to see it. I will address this internally with the support manager.

    I have unadopted the ticket from the off-shift analyst and you should receive a reply to the ticket soon. I apologize again for this, and thank you for bringing this to our attention.
     
  8. denisdekat09

    denisdekat09 Well-Known Member

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    Thank you so much for your help! I was getting desperate :(
     
  9. denisdekat09

    denisdekat09 Well-Known Member

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    Hello,

    In case anybody runs into this in the future. This was the explanation and solution provided to the problem (keep in mind we only used the multiple account move tool within Cpanel - no file medling)

    Good luck to anyone who runs into this problem with this solution...
     
  10. oldlock

    oldlock Well-Known Member

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    I've got the same problem right now. No luck with solving it though ...
     
  11. cPanelJared

    cPanelJared Technical Analyst
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    Please submit a ticket so that we may investigate your problem directly.
     
  12. comeran

    comeran Member

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    You can login to the affected accounts, add a forward, then delete the forward. I know it sounds arbitrary but that does fix the problem. It is a current but in the migration tool and is happening to a lot of people here. Now if I were you I would be thinking this is not a solution, and that it wouldn't work but I am confident it will fix your problem.
     
  13. barlow

    barlow Member

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    I just had this too. After googling around I found this horrible work-around which seems to have worked.

    Go to the cpanel and 'Default Address' in the mail section. It is probably set to something like :fail: blah blah unknown user.. Change this to :blackhole: by selecting the "Discard" option.

    Lo and behold, email begins to work again. Please dont ask me why.
     
  14. bluerayconcepts

    bluerayconcepts Active Member

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    Yep had the same issue recently. To fix the issue I created a new email account in the domain that was having an issue and it fixed the issue. Deleted the account after it was fixed.
    Tickets 3877871 and 3874453
    Cpanel seemed a bit baffled at the time
     
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