Email Issues

[KatieKate]

Hi Kate here - I'm having trouble with emails deleting from the server as soon as they are downloaded by my Microsoft Outlook program. This means when I open my mobile phone email app, no emails are on the server to download/view. I have gone into 'Manage Disk Usage', however there are no options under 'Actions' (see pic). I'd appreciate any ideas thx

 

[cPanelLauren]

Hello,

This is due to having the mail client set up with POP3. POP3 downloads from the server and the emails are subsequently removed. In order to avoid this and allow synchronization across devices the email account should be set up as an IMAP account within the mail client.