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Email login error after unsuspend

Discussion in 'General Discussion' started by Felipe Quiroz Sandoval, May 16, 2018.

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  1. Felipe Quiroz Sandoval

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    When i unsuspend an account, email is not unsuspended. When i try to log on webmail, i see a roundcube window asking for email and password.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello Felipe,

    In cPanel >> Email Accounts, click on Manage Suspension for the affected email account to verify if logins for the individual email account are suspended. Also, can you let us know of any output in /usr/local/cpanel/logs/error_logs when unsuspending an account on the affected system? Is this happening across multiple accounts, or is it isolated to an individual user? What do you see in /var/log/maillog when the Roundcube login fails? Additionally, please post the output from the following command:

    Code:
    cat /usr/local/cpanel/version
    Thank you.
     
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