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Email Low MTA reputation

Discussion in 'E-mail Discussion' started by Rodel, Jul 21, 2017.

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  1. Rodel

    Rodel Member

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    Hello Good Day , I'm newbie here can you help me i have dedicated server and i setup whm/cpanel in cloudlinux everythings is working fine except my email ,

    I always get this email ..

    Code:
       host smtp.secureserver.net [xx.xxx.xxx.203]
       SMTP error from remote mail server after initial connection:
       554 p3plibsmtp03-01.prod.phx3.secureserver.net bizsmtp IB103. Connection refused. [ My Ip Address ] has a poor reputation on Cloudmark Sender Intelligence (CSI). Please visit [URL='http://csi.cloudmark.com/reset-request/?ip=[My']CSI IP Reputation Remediation Portal[/URL] Ip Address] to request a delisting.
    Reporting-MTA: dns; [My Hostname URL]
    
    1 ) Question : I have serveral domain in my WHM but still they use my Hostname ?
    when i check my hostname mxtoolbox the result is

    DNS Record Published DNS Record not found

    2) How to Publish DNS Record for my Hostname
     
    #1 Rodel, Jul 21, 2017
    Last edited by a moderator: Jul 21, 2017
  2. SysSachin

    SysSachin Well-Known Member

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    Hello,

    The error message showing that your server IP is blacklisted at Cloudmark. You have to submit IP delist request.
     
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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  4. John Schmerold

    John Schmerold Well-Known Member

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    I already have a pending feature request, but it would be interesting if cPanel would automatically use a smart host in these situations. If OP is on 20 black-lists he'll need to clean house first, but we find ourselves on random black-lists for no good reason, we then manually route the mail to dnsexit so it can be delivered to edwardjones, rackspace or whoever is giving us trouble.
     
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