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Email moved to Junk folder

Discussion in 'E-mail Discussion' started by caothang2609, May 24, 2018.

  1. caothang2609

    caothang2609 Registered

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    HI, I have the same problem, some of my customer email go to Junk folder on webmail. I using Thunderbird to get email by POP3, when my customer email go to Junk folder, I can't download it to my email client, I still understand why email go to junk folder, I also check in source of all email, don't have any email mark spam, but why it go to Junk folder on my webmail. so strange..
     
  2. cPanelLauren

    cPanelLauren Forums Analyst II
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    Hello,

    There are a number of reasons why this happens

    - Does the email have ***SPAM*** flags added?
    - Do you have any other devices besides the thunderbird client connected?
    - Do you have any email filters?
    - Is it only specific domains it's occurring with or everything?

    Thanks!
     
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  3. sukumar

    sukumar Registered

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    Dear Team,
    I am sukuma. I have also same issue. Only one email account receiving the email from another mail account in same domain goes to junk mail.
    1. Email not has Spam Tag.
    2. We are using outlook POP3 Connection.
    3. I have checked all the filter. its clear. And I have also deleted the email folder in home/domain/etc/mail folder name.
    4. Both are in same domain.
    5. I have resetted the both passwords and configured and tested but still its receiving under junk folder.
    6. I have disabled Spam Fillters.

    Please solve my issue.
     
  4. cPanelLauren

    cPanelLauren Forums Analyst II
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    Hi @sukumar

    To confirm the is that the email is not received to your mail client because it's junk or it is received to the junk folder in your webmail client?

    Thanks!
     
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