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email not arriving

Discussion in 'E-mail Discussion' started by ttremain, Mar 15, 2014.

  1. ttremain

    ttremain Well-Known Member

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    I am waiting for an email, but the only references in exim_mainlog, are:

    2014-03-15 05:05:18 SMTP connection from [aaa.bbb.ccc.ddd]:50713 (TCP/IP connection count = 8)
    2014-03-15 05:05:18 SMTP connection from sending.server.net [aaa.bbb.ccc.ddd]:50713 closed by QUIT

    I don't see any indication anywhere as to why the email is not coming in.

    Any ideas?
     
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  2. talk2prakash

    talk2prakash Member

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    Check the mx record of the domain pointing to your server.
     
  3. 24x7server

    24x7server Well-Known Member

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    Hello,

    Are you getting any error while sending the mails ? OR please contact your server administrator and ask them to check the logs of your mail
     
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  4. ttremain

    ttremain Well-Known Member

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    Do you mean for the domain the email is addressed to? The TLD for the server's domain, or for the server's hostname?

    Meaning, if the email is addressed to tom@thisdomain.com, and the server's hostname is server1.xxx.com

    Are you suggesting I look at the MX record for thisdomain.com, xxx.com, or server1.xxx.com ?

    I did find the MX record for the servers hostname (server1.xxx.com) was missing, and added it. I do not know if this will allow the email yet.
     
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    #4 ttremain, Mar 15, 2014
    Last edited: Mar 15, 2014
  5. ttremain

    ttremain Well-Known Member

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    No problems sending emails... I am the admin of this server. (or I would not have access to exim_mainlog)
     
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  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Do you have access to the server that sent you the email? If not, you would have to contact the administrator of that server and have them review their email logs to determine if the message was sent out successfully. Also, check /var/log/exim_rejectlog to see if your server rejected the email.

    Thank you.
     
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  7. ttremain

    ttremain Well-Known Member

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    Thanks, but I think we have our mystery solved. Or at least part of it.

    The server supposedly sending the email isn't connecting at all, so that is still being looked into. (trying to get invoices from my datacenter they swear are being sent from their software, but I swear they have never hit my SMTP server)

    The one making the records in the SMTP log are from the same company (which caused the confusion) but are just from a monitoring box watching to see if SMTP is running.

    So THIS part of the puzzle is now solved.
     
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