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Email not delivered and not found on exim log

Discussion in 'E-mail Discussions' started by webstyler, Apr 30, 2009.

  1. webstyler

    webstyler Well-Known Member

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    Hello

    We have a customer that not receive email from 2 external domains..

    Customer send without problem to this domains

    There is no trace to error on log exim:
    exim_*

    --

    Could be this email is reject not from exim but from anyone as SA or cpanel rules and issue is logged on other files ??

    Tx
     
  2. serversignature

    serversignature Well-Known Member

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    Does mails from the 2 external domains goes to gmail, yahoo etc ..
     
  3. reactorh

    reactorh Well-Known Member

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    :confused: Same issue here.... Any one knows what could be done to fix it?


    Thx
     
  4. mtindor

    mtindor Well-Known Member

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    Just a few of many possibilities:

    1. DNS is not set up properly. The outside world sends mail to those domains and the mail is directed to a server other than yours.

    2. Your server is firewalling traffic from those external mail servers attempting to deliver mail to it - probably not the case

    3. The persons sending from external servers are not sending emails to the proper email address/domain

    4. The external servers attempting to send mail to your server previously had those accounts set up on the same server that serves their email and the admin never removed DNS when the site was moved to your servers

    If you want to tell us [or PM me] the following: (a) the domain name of each of the domains of yours that aren't receiving mail and (b) the IP address of your server that should be receiving the mails, I'll give you a better idea of what is going on. If you don't want to provide any of that, there is little else anybody can advise you to do.

    Mike
     
  5. bin_asc

    bin_asc Well-Known Member

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    You`d probably need to make sure your MX entries are ok, and that external mail programs can access exim. I`d suggest disabling CSF, doing a full reset on exim, and retry.
     
  6. reactorh

    reactorh Well-Known Member

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    Ok, i have CSF but i also check the csf log but nothing is shown in the logs....

    Thx :)
     
  7. mtindor

    mtindor Well-Known Member

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    Like I said, if you don't provide anything you aren't going to get an answer. We're not mindreaders.

    Tnx

    Mike
     
  8. reactorh

    reactorh Well-Known Member

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    I already sent u a pm!

    Thx
     
  9. mtindor

    mtindor Well-Known Member

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    Sorry :( I didn't see it - I'm used to it popping up immediately when I visit the site, but I guess I don't have it set to do that in my profile.

    I read your PM and responded with 3 separate PMs.

    Mike
     
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