Email not getting to Gmail / Hotmail or some other inboxes

CraftyPanda

Well-Known Member
Nov 15, 2012
86
1
8
cPanel Access Level
Root Administrator
Hi guys,

I am having a issue where all domains installed on my dedicated cpanel server are having trouble sending email to gmail / hotmail and other inboxes. The mail doesn't even look like its reaching them, i am basing this on that the mail is not even in the junk/spam boxes.

All the domains can email each other fine that are all on the same server. I don't know where to start as I am new to Cpanel / whm.

Also, I am not getting any non-delivery reports to say the mail failed.

Could anyone please offer some advice?

Andy
 
Last edited:

CraftyPanda

Well-Known Member
Nov 15, 2012
86
1
8
cPanel Access Level
Root Administrator
Hi InfoPro,

Thanks for the reply. I have some more information that tells me why the email hasnt arrived, but I dont know why....

All the sent mail from this server is stuck in the outbound mail queue..... Should I have doen something to set this up for outbound? I assummed (like an idiot) it just worked....

On the failed emails I am getting the error message : no router to host. But some emails have been sent succesfully from the same account...

Please find below error log when i try to froce send the mail queue.
Andy
 
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CraftyPanda

Well-Known Member
Nov 15, 2012
86
1
8
cPanel Access Level
Root Administrator
Just had a reply from Cpanel Support and they said it looks like its using IPv6 to try and connect to some of the email servers... so what now?
 

CraftyPanda

Well-Known Member
Nov 15, 2012
86
1
8
cPanel Access Level
Root Administrator
Hi,

Yes they were correct. I forwarded the support ticket reply onto datacentre and then they admitted it was something their end. they did their thing and now its working fine :)

Thank you for your time though Infopro, top man.

Andy