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Email not going to hotmail

Discussion in 'E-mail Discussions' started by Osama Tariq, Feb 3, 2015.

  1. Osama Tariq

    Osama Tariq Well-Known Member

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    Even my server ip is not listed in any spam house, Emails are not going to hotmail, below are the exim_maillogs while send email to hotmail address:

    Code:
    2015-02-03 13:16:22 1YIYej-002DeD-7N <= abc@domain.com H=localhost (domain.com) [::1]:47423 I=[::1]:25 P=esmtpa A=dovecot_login:abc@domain.com S=796 id=437393874e83208844d475af8ed8efc7.squirrel@domain.com T="Check Email" from <abc@domain.com> for someusername@hotmail.com
    2015-02-03 13:16:22 1YIYej-002DeD-7N SMTP connection outbound 1422951382 1YIYej-002DeD-7N domain.com someusername@hotmail.com
    2015-02-03 13:16:25 1YIYej-002DeD-7N => someusername@hotmail.com F=<abc@domain.com> R=dkim_lookuphost T=dkim_remote_smtp S=1267 H=mx2.hotmail.com [65.55.37.72] X=TLSv1.2:ECDHE-RSA-AES256-SHA384:256 DN="/CN=*.hotmail.com" C="250  <437393874e83208844d475af8ed8efc7.someusertoo@domain.com> Queued mail for delivery"
    
    
     
    #1 Osama Tariq, Feb 3, 2015
    Last edited by a moderator: Jun 25, 2015
  2. nyoman

    nyoman Active Member

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    From this line

    Code:
    2015-02-03 13:16:25 1YIYej-002DeD-7N => someusername@hotmail.com F=<abc@domain.com> R=dkim_lookuphost T=dkim_remote_smtp S=1267 H=mx2.hotmail.com [65.55.37.72] X=TLSv1.2:ECDHE-RSA-AES256-SHA384:256 DN="/CN=*.hotmail.com" C="250 <437393874e83208844d475af8ed8efc7.someusername@domain.com> Queued mail for delivery"
    
    Email already going to hotmail server, and queued for delivery to the user mailbox, if the user does not receive the email, problem in hotmail server, not yours
     
    #2 nyoman, Feb 3, 2015
    Last edited by a moderator: Jun 25, 2015
  3. mageshm

    mageshm Well-Known Member

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    @ Osama Tariq,

    Goto "Home » Email » View Sent Summary" choose date and time, you will get all those domain which was hosted in this server then chose corresponding domain and find the particular email id you will get exact details.

    based on your output, still the mail is in queue at hotmail server end.
     
  4. Osama Tariq

    Osama Tariq Well-Known Member

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    This is the problem with every hotmail id. so what can i do now ?
     
    #4 Osama Tariq, Feb 3, 2015
    Last edited: Feb 3, 2015
  5. Osama Tariq

    Osama Tariq Well-Known Member

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    @mageshm here's the delivery event details:

    Code:
    Event:    success success
    Sender User:    global
    Sender Domain:    domain.com
    Sender:    abc@domain.com
    Sent Time:    Feb 3, 2015 3:08:15 PM
    Sender Host:    localhost
    Sender IP:    ::1
    Authentication:    dovecot_login
    Spam Score:   
    Recipient:    someusername@hotmail.com
    Delivered To:    someusername@hotmail.com
    deliveryuser:    -remote-
    deliverydomain:   
    Router:    dkim_lookuphost
    Transport:    dkim_remote_smtp
    Out Time:    Feb 3, 2015 3:08:15 PM
    ID:    1YIaPZ-0004Wi-AF
    Delivery Host:    mx2.hotmail.com
    Delivery IP:    65.55.92.152
    Size:    796 bytes
    Result:    Message accepted
    
    
     
    #5 Osama Tariq, Feb 3, 2015
    Last edited by a moderator: Jun 25, 2015
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Please note:

    You will need to contact Hotmail's support team if your messages are not delivered. Also, have the users check to see if the message is in the SPAM or Bulk Mail folders.

    Thank you.
     
  7. Osama Tariq

    Osama Tariq Well-Known Member

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    Okay thanks, now you can mark up this post.
     
  8. RafaelEbarola

    RafaelEbarola Active Member

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    We share the same problem but mine is in AOL.com.. every email we deliver to aol.com user it bouced back

    Have you solve this problem already?


    I already contacted postmaster.aol.com.. almost 1 week i waited but still unsuccessful! damn it
     
  9. Osama Tariq

    Osama Tariq Well-Known Member

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    Mention the bounce back message along with server logs.
     
  10. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Yes, as requested, could you post the specific bounce message that you receive?

    Thank you.
     
  11. RafaelEbarola

    RafaelEbarola Active Member

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    "There was an error while attempting do deliver your message with [Subject: " sample "] to user@aol.com. MTA m1plded02-02.prod.mesa1.secureserver.net received this response from the destination host IP - 152.163.0.99 - 521 , 5.2.1 : AOL will not accept delivery of this message.."

    but this problem only exist in some of my staff, I have 4 branches and most of the bounced email come from 1 of my branch.

    I know IP reputation is important. So i requested to them to configure Static IP from ISP.
    I check my SPF/MX record DKIm and anyway they are properly onfigure...
     
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