Email not loading in inbox

hmaddy

Well-Known Member
May 6, 2020
178
19
18
Chennai
cPanel Access Level
Root Administrator
In a Cpanel account have more than 20 Email accounts. All are working smoothly except one email id. This email account have around 2 GB Data. But its not showing or loading it in rouncube. Only todays emails are loading. Not loading or showing old one.

this also not solved

/scripts/remove_dovecot_index_files --user=username
 
Last edited by a moderator:

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
6,951
921
313
cPanel Access Level
Root Administrator
Hey there! I'm sorry to hear about these issues with the email account not loading properly. Do you see any odd messages in /usr/local/cpanel/logs/error_log or in /var/log/maillog when you try and access the webmail interface for that user? That is where I would start checking for issues.