Email Not Sending After cPanel Updates

[rinkleton]

Seems like every WHM upgrade (or maybe an upgrade that requires a restart) causes an email bug. Emails don't send. I think there was a thread in here we found that said that you need to flip the value of the Exim setting "EXPERIMENTAL: Rewrite From: header to match actual sender" on and then off again. Once we do that emails start sending again.

We are able to force through the emails that didn't send, but it seems kind of ridiculous. Is this a known issue? It's been happening for 6 months to a year now.

 

[cPanelLauren]

Seems like every WHM upgrade (or maybe an upgrade that requires a restart) causes an email bug. Emails don't send. I think there was a thread in here we found that said that you need to flip the value of the Exim setting "EXPERIMENTAL: Rewrite From: header to match actual sender" on and then off again. Once we do that emails start sending again.

We are able to force through the emails that didn't send, but it seems kind of ridiculous. Is this a known issue? It's been happening for 6 months to a year now.

I'm not sure about your configuration specifically but I run a live cPanel server and have not once experienced an issue such as this. Based on your description of the problem and the length of time it's been occurring I'd like for you to please open a ticket using the link in my signature. Once open I would also like for you to update this thread with the ticket ID so that I can note the ticket as well as provide status updates here.

Thanks!

 

[rinkleton]

Ticket ID: 10855687

Thanks

 

[cPanelLauren]

Hi @rinkleton

Thanks! I found the ticket and I've added some notes to it, I'm watching it as well. I'll update here as soon as more information is available.

 

[rinkleton]

I found the original thread I referenced in my original post... Not permitted to relay through this server without authentication