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Email Not Sending After cPanel Updates

Discussion in 'E-mail Discussion' started by rinkleton, Nov 29, 2018.

  1. rinkleton

    rinkleton Well-Known Member

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    Seems like every WHM upgrade (or maybe an upgrade that requires a restart) causes an email bug. Emails don't send. I think there was a thread in here we found that said that you need to flip the value of the Exim setting "EXPERIMENTAL: Rewrite From: header to match actual sender" on and then off again. Once we do that emails start sending again.

    We are able to force through the emails that didn't send, but it seems kind of ridiculous. Is this a known issue? It's been happening for 6 months to a year now.
     
    #1 rinkleton, Nov 29, 2018
  2. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    I'm not sure about your configuration specifically but I run a live cPanel server and have not once experienced an issue such as this. Based on your description of the problem and the length of time it's been occurring I'd like for you to please open a ticket using the link in my signature. Once open I would also like for you to update this thread with the ticket ID so that I can note the ticket as well as provide status updates here.

    Thanks!
     
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    #2 cPanelLauren, Nov 30, 2018
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  3. rinkleton

    rinkleton Well-Known Member

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    Ticket ID: 10855687

    Thanks
     
    #3 rinkleton, Nov 30, 2018
  4. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hi @rinkleton

    Thanks! I found the ticket and I've added some notes to it, I'm watching it as well. I'll update here as soon as more information is available.
     
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    #4 cPanelLauren, Nov 30, 2018
  5. rinkleton

    rinkleton Well-Known Member

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    #5 rinkleton, Dec 3, 2018
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