Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Email not sending from WHM or websites, using external email host and CloudFlare

Discussion in 'E-mail Discussions' started by Rowan1, Aug 14, 2014.

  1. Rowan1

    Rowan1 Registered

    Joined:
    Aug 14, 2014
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Hi I have been experiencing email issues since I swapped to a new host, I am also now using cloud flare for cdn and am not sure if that has contributed to the problem.

    The Issue is that WHM doesn't send any emails any more, no alerts from CFS or any other services, as well as my websites hosted on the server, no longer send emails to users or myself.

    I am sure it’s down to the configuration and would really appreciate help in configuring it correctly.

    I am using a VPS with centos 6.5 and WHM/Cpanel, for the email exchange I am using Microsoft Online, I am also using Cloud Flare as a CDN, and am running Prestashop sites that are currently using PHP mail function.

    The name servers on my registrar point to cloud flares name servers, and in cloud flare I have all the MX records set up for Microsoft Online there.

    All the email delivery reports say that the "message could not be delivered".
     
    #1 Rowan1, Aug 14, 2014
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,734
    Likes Received:
    1,706
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    Do you see the delivery attempts in /var/log/exim_mainlog? If so, what are the specific error messages for those messages?

    Thank you.
     
    #2 cPanelMichael, Aug 14, 2014
  3. Rowan1

    Rowan1 Registered

    Joined:
    Aug 14, 2014
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Hi Michael,

    Thanks for the response, if you want the full report I can send that to you, as it is to big to post and is mainly a repeat of what is bellow, I have defiantly stuffed something up in the configuration:confused:


    - Removed -
     
    #3 Rowan1, Aug 14, 2014
    Last edited by a moderator: Aug 15, 2014
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,734
    Likes Received:
    1,706
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    You can just post a single message log snippet of one message ID. You may find the "exigrep" utility helpful. EX:

    Code:
    exigrep user@domain /var/log/exim_mainlog
    Thank you.
     
    #4 cPanelMichael, Aug 15, 2014
  5. Rowan1

    Rowan1 Registered

    Joined:
    Aug 14, 2014
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Fixed:) silly me the SMTP turned out to be blocked, can't believe I didn't think to check that earlier.

    Thank you for the help Michael.
     
    #5 Rowan1, Aug 21, 2014
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,734
    Likes Received:
    1,706
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    I am happy to see you were able to resolve the issue. Thank you for updating us with the outcome.
     
    #6 cPanelMichael, Aug 21, 2014
  7. sigma27

    sigma27 Registered

    Joined:
    Nov 8, 2014
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Hi. I am having the same issue. I don't see where to enable SMTP
     
    #7 sigma27, Nov 8, 2014
  8. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,734
    Likes Received:
    1,706
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Could you clarify the exact issue you are experiencing?

    Thank you.
     
    #8 cPanelMichael, Nov 12, 2014
(You must log in or sign up to post here.)
Loading...
Similar Threads - Email sending websites
  1. Nirjonadda

    ModEvasive Sending Email Alerts

    Nirjonadda, Apr 16, 2018 at 7:40 AM, in forum: General Discussion
    Replies:
    6
    Views:
    48
    cPanelLauren
    Apr 17, 2018 at 10:41 AM
  2. loginid

    Stop Exim Sending "Mail delivery failed" Emails

    loginid, Apr 10, 2018, in forum: E-mail Discussions
    Replies:
    4
    Views:
    140
    cPanelMichael
    Apr 12, 2018
  3. bcadej

    SOLVED How to block one email user from sending to certain domains?

    bcadej, Apr 10, 2018, in forum: E-mail Discussions
    Replies:
    14
    Views:
    117
    cPanelLauren
    Apr 11, 2018
  4. Skylarkhosting

    Problem sending emails issue

    Skylarkhosting, Mar 3, 2018, in forum: E-mail Discussions
    Replies:
    1
    Views:
    142
    cPanelMichael
    Mar 5, 2018
  5. 1code

    GCE email not sending nor receiving

    1code, Feb 7, 2018, in forum: E-mail Discussions
    Replies:
    3
    Views:
    134
    cPanelMichael
    Feb 12, 2018

Share This Page