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Email not sending from WHM or websites, using external email host and CloudFlare

Discussion in 'E-mail Discussion' started by Rowan1, Aug 14, 2014.

  1. Rowan1

    Rowan1 Registered

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    Hi I have been experiencing email issues since I swapped to a new host, I am also now using cloud flare for cdn and am not sure if that has contributed to the problem.

    The Issue is that WHM doesn't send any emails any more, no alerts from CFS or any other services, as well as my websites hosted on the server, no longer send emails to users or myself.

    I am sure it’s down to the configuration and would really appreciate help in configuring it correctly.

    I am using a VPS with centos 6.5 and WHM/Cpanel, for the email exchange I am using Microsoft Online, I am also using Cloud Flare as a CDN, and am running Prestashop sites that are currently using PHP mail function.

    The name servers on my registrar point to cloud flares name servers, and in cloud flare I have all the MX records set up for Microsoft Online there.

    All the email delivery reports say that the "message could not be delivered".
     
    #1 Rowan1, Aug 14, 2014
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Do you see the delivery attempts in /var/log/exim_mainlog? If so, what are the specific error messages for those messages?

    Thank you.
     
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    #2 cPanelMichael, Aug 14, 2014
  3. Rowan1

    Rowan1 Registered

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    Hi Michael,

    Thanks for the response, if you want the full report I can send that to you, as it is to big to post and is mainly a repeat of what is bellow, I have defiantly stuffed something up in the configuration:confused:


    - Removed -
     
    #3 Rowan1, Aug 14, 2014
    Last edited by a moderator: Aug 15, 2014
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    You can just post a single message log snippet of one message ID. You may find the "exigrep" utility helpful. EX:

    Code:
    exigrep user@domain /var/log/exim_mainlog
    Thank you.
     
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    #4 cPanelMichael, Aug 15, 2014
  5. Rowan1

    Rowan1 Registered

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    Fixed:) silly me the SMTP turned out to be blocked, can't believe I didn't think to check that earlier.

    Thank you for the help Michael.
     
    #5 Rowan1, Aug 21, 2014
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    I am happy to see you were able to resolve the issue. Thank you for updating us with the outcome.
     
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    #6 cPanelMichael, Aug 21, 2014
  7. sigma27

    sigma27 Registered

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    Hi. I am having the same issue. I don't see where to enable SMTP
     
    #7 sigma27, Nov 8, 2014
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Could you clarify the exact issue you are experiencing?

    Thank you.
     
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    #8 cPanelMichael, Nov 12, 2014
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