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Email not work to send and receive

Discussion in 'E-mail Discussions' started by dsm, Nov 16, 2014.

  1. dsm

    dsm Member

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    Hello everyone,

    I started with cPanel in little time. All functions is working fine but I can't send and receive emails. When I look the Delivery Reports appear the following messages:
    - host lookup did not complete
    - retry timeout exceeded
    When I click in details the Sender IP is set to: 127.0.0.1 or sometime is set to: ::1

    I belive that error is caused for this but I don't know how to change this config.

    Someone know how to solved this issue?

    Thanks to all!!
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Are you unable to send and receive emails, or is it only sending email that's the problem? Have you sent an email to/from a test mail account (e.g. Hotmail, Google) and then reviewed /var/log/exim_mainlog to see the output?

    Thank you.
     
  3. dsm

    dsm Member

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    I can not send and I can not receive emails.
    I've done several tests with hotmail. Below is my latest log:

    When I click Email > Delivery Reports > Delivery Event Details - Appear the following box:

    print-delivery-details.png

    My doubt is about the Sender host and Sender IP. They are correct? If not, how a solved this issue?

    Thanks
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    It's possible those remote mail servers have blocked mail from your server. Try testing this with telnet. EX:

    Code:
    telnet remote-mail-server-IP 25
    Replace "remote-mail-server-IP" with the IP address of a mail server you can not send email to.

    Thank you.
     
  5. dsm

    dsm Member

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    The following message appears:

    telnet: Unable to connect to remote host: Connection timed out

    What I need to do to solve this?


    Thank you!
     
  6. dsm

    dsm Member

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    P.S: I'm using cPanel DNS-Only.

    Have a different configuration for work with email in this case?

    Another question, how I configure the MX records?
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
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    Make sure it's not a firewall rule on your server that's blocking the connection. If not, you will have to consult with Google to see why they have blocked your IP address. Note that cPanel DNS-Only is only intended for DNS purposes. It's not designed to allow you to host websites or send/receive email.

    Thank you.
     
  8. dsm

    dsm Member

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    The problem was with DNS-Only.
    I disabled DNS-Only and use the IPs of the dedicated server and the e-mail is working perfectly.

    My new question is: Is not possible use the DNS Master with DNS-Only?

    I was using the master DNS with DNS-Only to reduce the latency between my country and my server. I hired a vps in my country for this.
     
  9. cPanelMichael

    cPanelMichael Forums Analyst
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    Are you referring to "DNS Master" as a software application or as a term in DNS cluster configurations?

    Thank you.
     
  10. dsm

    dsm Member

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    Is the term in DNS Cluster.

    I'll need to configure ns1.mydomain.com (Master DNS) in my VPS with DNS-Only. To reduce the latency. My server was configured as follows (with the Master DNS on VPS) but the email did not work.

    Thank you
     
  11. dsm

    dsm Member

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    Hello,

    Now I did a new configuration. I set the ns1 to the dedicated server and ns2 to VPS with DNS-Only. All it's working fine now. But if I set the ns1 to other VPS with DNS-Only the email not work.

    I need a way to set ns1 to my VPS without the email stops working.

    Exists any way to make this?

    Thank you
     
  12. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you clarify what's happening when the email fails? Are you attempting to setup email accounts on the DNS-Only server or the standard cPanel server?

    Thank you.
     
  13. dsm

    dsm Member

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    I configure the emails accounts on standard cPanel. My problem is when I set the ns1 to my VPS with DNS-Only.
    If I set the ns1 to IP of my standard cPanel, the email works perfectly.
    But when I set ns1 to IP of my VPS the email not work. Mail Delivery Reports returns this message: host lookup did not complete

    Ex:

    Scenery that works (Emails works in this scenery):
    Scenery that not works (I need that my emails works in this scenery):
    PS: I use a Cluster between my servers.

    Thank you
     
  14. cPanelMichael

    cPanelMichael Forums Analyst
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  15. dsm

    dsm Member

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    On average one hour the propagation are completed.

    Thanks!
     
  16. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  17. dsm

    dsm Member

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    Ticket number: 5725417

    Thank you
     
  18. cPanelMichael

    cPanelMichael Forums Analyst
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