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Email not working for my users

Discussion in 'E-mail Discussions' started by Crossbow21, Mar 25, 2011.

  1. Crossbow21

    Crossbow21 Registered

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    I have setup some email accounts for my users but they can not access their accounts. It will not accept their user names or passwords. The root account works fine but no add on accounts work. I am on a VPS server using WHM and Cpanel. Please forgive me if this has been posted else where. I done a search many times and did not come up with this same problem that I have.

    Thank you in advance for any help on this matter.
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Be sure they are logging in using the full email address as the username.
     
  3. Crossbow21

    Crossbow21 Registered

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    Yes we have tried everything. When you go through the cpanel to web-mail and login from there it shows you logged in then when you hit squirrel mail it comes back asking you to log in again. When you try to log in from there it comes back saying unknown user or password is wrong. Even the techs at my VPS can not figure this one out.
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    One of the email accounts that is yours and not working, try logging in from here:

    yourdomain.com/webmail/

    And, use the full email address and password here to login.
     
  5. Crossbow21

    Crossbow21 Registered

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    Sorry that did not work. Done tried it many times. Here is a test account you can try.
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    This is what I get:
    Something else going on there. If you are the Administrator of the server please put in a ticket to cPanel.
     
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