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Email on Addon domain - Connection Timed Out

Discussion in 'E-mail Discussions' started by krembo99, Nov 3, 2013.

  1. krembo99

    krembo99 Member

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    I have an addon domain on one account - and I have some problem with the mail.

    All the mails are apperantly working, but I can not seem to be able to directly access them from an external Client ( Like thunderbird )

    When I set up those mails using gmail for example, it works .

    Also the webmail ( Roundcube ) appears to work fine . I can access it without any particular problems ( Besides the fact that If i go to mail.addondomain.com:2096/ I am promptly redirected to https://cpanel.mainserverdomain.com:2096/ - but still, logging there with pass and user works fine for the said mail. )

    The problem is - I can not log in from an external , traditional client , like Outlook or Thunderbird .
    The error is always :

    Code:
    Connection to server mail.addondomain.com timed out 
    .

    and it takes some time for the error to appear ( when inputting a wrong address it is instantly )
    I tried to restart services ( Cppop, Exim, Courier/dovecot ) - But no help .

    my DNS zone looks like so :

    Code:
    localhost.addondomain.com. 	A 	127.0.0.1
    mail.addondomain.com. 	CNAME 	addondomain.com
    ftp.addondomain.com. 	CNAME 	addondomain.com
    webdisk.addondomain.com. 	A 	xx.219.xx.xx
    Should I add something there ? and if so - how ? ( Remember . it is an ADDON domain on another account )

    Are there some different configuration for add-on mail accounts ??
     
  2. 24x7server

    24x7server Well-Known Member

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    Hello,

    Are you able to ping addondomian and mail.addondomain.com from your local end ?
     
  3. krembo99

    krembo99 Member

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    Nop . strangely enough - I can not ping none of the domains / accounts on my server ...
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Check to make sure your IP address is not blocked by any firewall rules on your system. Also, try using telnet from your personal machine to the system. EX:

    Code:
    telnet 1.1.1.1 25
    Replace "1.1.1.1" with the IP address of your server. You can replace "25" with a port associated with a different service as well (e.g. 110 for POP3).

    Thank you.
     
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