Usif Nasirov

Active Member
Jun 11, 2016
28
4
3
Baku
cPanel Access Level
Reseller Owner
Hi!
Could you help me?
I want to one problem in one user.
Cpanel default account show me that I use 279.42 mb, but I don't have any mail or file. I saw in directory there isn't something file.
/home/username/mail/cur/
/home/username/mail/new/

Also I saw via webmail, I also didn't see something.
I added Prt Scr.
I thought problem with maildirsize, I deleted it, but without result.
 

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cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,295
1,257
313
Houston
Hello @Usif Nasirov

If you're a reseller on the server, you'll need to contact your hosting provider to rectify any discrepancy in the amounts shown for quota. They should be able to give you a full breakdown of where the data is allocated.

Thanks!
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,295
1,257
313
Houston
As was discussed in the linked thread you need to address this with your provider, you won't be able to run the commands necessary to attempt to fix the quota with reseller access.
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,295
1,257
313
Houston
If you have root access the first thing I would do would be to run the following:

Code:
/scripts/generate_maildirsize  --verbose --confirm $user
I'd also run something like the following in the mail directory to get a breakdown of actual usage:

Code:
du -h --max-depth=1