SOLVED Email password reset link is not being sent

Astrofluke

Registered
Jan 18, 2021
2
0
1
Boise
cPanel Access Level
Website Owner
The password for our Cpanel has been lost and along with it our access. When using the reset link <ourdomain.com:2037> and providing the correct email for a reset, we are not getting the link or temporary password that we need. I've attached a screenshot also showing that I am in fact using the right email address. All spam/junk folders have been checked.
 

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