Email passwords not recognized

cPanel & WHM Version
v94.0.10

microvax

Active Member
Mar 4, 2021
25
1
3
Lima
cPanel Access Level
Root Administrator
Today we woke up with several messages from customers reporting that couldn´t login into their email
accounts. It seems like their email passwords are not working, and while I could reset some of them I can
repeat the procedure with all of them. Is there any report for that issue?
 
Last edited:

andrew.n

Well-Known Member
Jun 9, 2020
610
175
43
EU
cPanel Access Level
Root Administrator
We would need some logs to investigate. Are they able to login to webmail? Is there anything in /var/log/maillog or in /usr/local/cpanel/logs/error_log when trying to logging in via webmail?